This is my sad Airbnb story. Me and a group of friends planned a trip to Amsterdam, we found the house we wanted on the site Airbnb, the host was a registered user with good reviews from the apartment, apparently all normal. We contacted the host through the Airbnb site, who responded to our request via email were we exchanging information to confirm the reservation. Back to the site of the apartment, to proceed with the booking, and once again all normal, or the site was a perfect copy of Airbnb, or even was the original, because everything was equal, logos, fonts, layout,etc. I proceeded with the reservation and confirmed the same, then I get an email at the following address email@example.com (again equal to the sent by airbnb), to pay for the booking to a bank in the UK, Barclays Bank PLC; Payment due: 3 days IBAN: GB73BARC20077473958027; Bank address: 35 Frederick Street, Birmingham B1 3HH, United Kingdom). Unfortunately payment has been made, we received a new email confirming that he had been transferred the money, which the reservation was ready and safe, the host confirmed by email that Airbnb was informed that he had been paid the booking, saying that on the day of our arrival bound us to mark the delivery of house keys. With the approach of the trip, and no Host answers, we began to get suspicious that we were fraud victims. We contacted airbnb, who just informed us that there was no reservation for that number, and asked for payment and other documents, and it was all sent to them. More than 48 hours have passed now and no response from airbnb, which forced me to make a complaint to the facebook page of them, which by sheer miracle, made them immediately send an email, saying it had been a fraud. They apologized but said they can not do anything. It is amazing how a company with the size of airbnb does not help victim users of these crimes and take their responsibility for a scam that happened on their website! with a registered user, using their platform to catch the victims. The first contact of fraud is done on the Airbnb website, they have responsibility for it, I did not ask airbnb to give me back the money I lost, but at least to help me better and provide host information and method that was used in fraud . I believe it is an inside job of someone who works in airbnb along with another person outside the company, because all the initial contact, is always done in the airbnb site, where they “fish” their victims.
Airbnb, never more!
no, there are fraud criminals, called carders mostly. the steal ccs or generate them, also they can fake a website. most likely you guys never had anything to do with airbnb but were conned by these internet criminals. your bank should cover the scam if you report it within 30 days.
This has just happened to me also. Lost c£1200.
I have screen shots of the information on the airbnb.com URL which really points to this being an inside job. This was the page I booked through, the only thing that has changed is that the instant book no longer sends you to another page where it asks you to pay by invoice:
Massively disappointing as no one is claiming responsibility yet and the banks are saying they’re not paying either. AirBNB needs to address this!