Airbnb Had Bedbugs, Awful Host and Airbnb Wouldn’t Refund Me

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I scheduled a stay at Kalkoen Farm in Hahira, Georgia for my sister and I to spend the weekend together and catch up from June 11-13. The first night I went into the bedroom and when I turned the comforter back, I saw a lot of ants on a corner of the comforter. I couldn’t see what was attracting them and it was late so I went into the third bedroom (a bunk bed) deciding I’d deal with it the next day.

The next morning I decided I’d just wash the sheets (not everyone washes comforters so maybe there was something spilled that I couldn’t see). When I pulled off the sheets I saw a small something moving along the mattress pad. I called my sister in.

“Is that what I think it is?”

Yup. A bedbug.

We further investigated and saw a few dead ones. My sister got a zip lock bag and put the live bedbug in it. We then looked at her bed and the bunk bed. Her bed looked ok; the bunk bed had a few dead bugs on the mattress pad but we couldn’t tell if they were bed bugs (very small). My sis pulled a wash rag out from a bin under the sink and there were multiple live bed bugs on the towel.

At that point I booked a hotel and we got the hell out of there. I reached out to the host to tell him we found bed bugs in his place and that I got a hotel. His response was: “do you have photos?” Yes, I did and shared with him. I attempted to work it out with him — I only asked for a refund for the second night that I couldn’t stay in the place. We went back and forth and he said he would refund me. Then I stopped hearing from him.

I reached out to Airbnb’s resolution center, shared photos, and explained what happened. I had to wait for 72 hours for the host to respond. He didn’t. Airbnb reached out to me to tell me that they couldn’t refund me because I didn’t contact them immediately after the incident. They asked the host if he’d be willing to refund me and the host told them no.

At that point I wrote a review saying that the house had bedbugs and the host refused to refund me my second night. Airbnb took down my review. So, I am out the cost of the Airbnb and the hotel. I’ve since canceled my Airbnb account and will never use them again. Kalkoen Farm is still up on Airbnb and who knows who else has been exposed to bedbugs. I guess I should thank the ants because had it not been for them, I would have slept in that bed with bedbugs.

AIRBNB GUESTS BRING BEDBUGS

About a year ago, an Airbnb guest stayed for 2 weeks and left us with bedbugs that bit my daughter multiple times.  We exterminated them and everything was fine for a while.

When another guest got bitten this summer, Airbnb refunded the guest more than 50% of her rent, even though I had a strict refund policy and denied their request for a refund since I know they started the new infestation!

If you can avoid it, do not host with Airbnb.  Work with Craigslist, Zillow or other agencies or sites who let you make your own rules for when bad things happen.

AAAAAhhhh BEDBUGS

I just returned from a trip to Peru where my wife and I stayed in a room we rented through airbnb. Guess what… THE BED HAD BEDBUGS! We told the host but he said that was his only room so we could either take it or find somewhere else to stay! It was almost midnight when we arrived so there wasn’t any real time to find another place that night and we were so tired from the long flight that we ended up literally sleeping on the floor! The next day we checked into a hotel. I know I could file a claim with airbnb but honestly it’s not worth the trouble for a few bucks. Airbnb isn’t really worth the small cost savings… seriously.