I had my listing posted as having a STRICT cancellation policy, due to the fact we all know how guests can be. I did not realize that Airbnb can override these restrictions. I just had t0 give a full refund to a guest that canceled the same day they were supposed to arrive. I had it marked as strict, as I did not care why they would need to cancel. I know if I were the one cancelling a reservation I had made somewhere I would not have received a dime back. I had expenses: hiring a cleaning company on a Sunday in order to provide accommodations; as well as having to drive an hour to pick up a key that was left out for this guest. Airbnb continued to give every penny back to this guest, with of course their own fee. A few days earlier I received the “superhost” badge… what a joke. No more, lesson learned. They will not make another dime off of my property. I do not see how someone can control another’s property like this. I’m very disappointed with Airbnb.
I stayed in Temecula to train my dog as my service dog. My host knew I had a medical condition. She came across as pleasant and friendly. I left her some private feedback as I didn’t want to affect her business. She took it very personally and left me a bad review. This happened after staying three separate times at her home, being invited into her pool, and using her goggles! Service with a smile, right?
After the final review she left me I don’t know if anyone will let me book with them. And I had given her all stellar public reviews. Now I’m going to give the true review to let others beware staying with her. There was no toilet paper in the designated bathroom when I arrived. I had texted her about this and didn’t get a response as she was at work. I had to search through a strangers home while I desperately needed to go poo! Imagine after driving three hours in a heat wave!
There was also no use of the air conditioner except during the party she had on my next stay; she let the air stay on for that! The host does not use an air conditioner and the full house fan system is not enough to stay cool. Temecula is a desert community. It’s regularly in the high 80s or 90s and during my first stay there was a heat wave, with the temperature around 110 to 115. Private feedback was given. The host did not provide obvious hand towels in a restroom shared with others. Again, I gave her private feedback. The screen to the bedroom window was broken at the bottom. She’s in horse country and a lot of horse flies were coming in. She did fix this by my 2nd visit. The privacy curtains block air flow and without curtains there is no privacy.
This room never cools down. I brought a temperature gauge on my second visit to make sure I wasn’t going crazy and it stayed 76 to 84 degrees in the room. There is no breeze at night. Even though the temperature can get down to 60s late at night the room never gets a chance to cool down, even with a room fan. Again, I communicated this information privately on my first review. Wanting to get along and realizing I’m going to be staying in a person’s home which is different than a hotel on the rest of the stays, I didn’t give my host any more private feedback and tried to stay on the positive side of things as there were very positive things.
I mean was I not supposed to tell her that flies were coming in…? That I didn’t know what towels to use because her brother and son were sharing the bathroom..? She also put towels in the room in a nice basket, well I guess these were only for decoration as when I opened them naked and wet in the bathroom they were off white and I saw light yellow and brown stains. Yuck! I had to put my clothes on when I was wet and get towels in the hallway. There were new looking towels hanging in the bathroom for her son and brother, but the Airbnb guest towels were really worn and a bit hard on the skin. I left private feedback that this was noticeable as a guest and the towels she left confused me as I guess they were for decoration only.
I don’t know because she never got back to me about that. I brought my own towels and toilet paper for my second and third stay, as well as a cool water bottle and baby wipes. I’d never put towels in a guest’s room and not expect them to be used. I don’t know… maybe that’s just me? I told her about all these things so she could be a better host. I mean if I had flies coming in and my guests were sweating it out… I mean I didn’t sign up for a sauna experience! As retaliation, this host said I didn’t clean up after my dishes in the kitchen. Well this is true as her brother came home during my first visit and offered to do them. I guess I was supposed to decline….? I can’t believe this was used against me and gave one side to make me look bad.
She claimed I didn’t clean up after my dog. It’s actually a big pet peeve of mine for people not to clean up. I cleaned up every time. I think maybe she wanted me to use a hose too. She could have let me know at any time during my three almost consecutive visits. She did stress energy and water conservation. I’m pretty sure she would have put it negatively in my review in either case. Knowing how she left me an unfair and slanted public review with no communication about these issues I would really not trust this host in my opinion. As a matter of fact, during my second stay she said I could leave the dishes undone, but my boyfriend did them. Talk about a two-faced, lying… well, you fill in the blanks. She also invited us to her pool to swim with the family on my last visit. I thought this was a nice gesture, but say it with me again: “Two-faced blankety blank told me everything was fine and left me a terrible review.”
My family stayed at a beautiful Airbnb in the central village of New York City, owned by a man named Nick. After our stay, he specifically asked us for a good review, which we found odd at the time. Once we had done so, he waited a few hours to accuse us of the most absurd damage claims. He claimed we completely destroyed his apartment, including a washing machine, a chair and a bunch of towels that we had literally never laid eyes on in our lives. He asked for 1000+ Canadian dollars, thinking we wouldn’t fight it, and just pay to make it go away. Not only did we spend hours finding holes in his story, which clearly proved that we were being scammed, but Airbnb didn’t even help us, taking Nick’s side almost immediately. We clearly proved he was lying on all points, but they took the lazy way out and charged us about half the amount, to make it, in their words, “fair.” There’s no telling how many people he’s first asked for a good review, then charged when it’s far too late to make an edit or delete the review, just for the sake of improving his apartment. I’ve attached the link here, so i warn you, AVOID THIS AIRBNB AT ALL COSTS.
I hate to admit that I have been in the real estate business at least ten years longer than the customer representative with whom I dealt has been on this earth. So I guess I shouldn’t really be surprised that this person handled my damage claim like a snarky little kid. My “guest” decided that he didn’t have to do dishes during the week of his stay, and that he didn’t have to follow the House Rules, which are clearly posted next to the wifi codes (so I know they will see them). Here is one of the brilliant reasons used to turn down my damage claim: “There wasn’t a printed invoice from the housekeeper, so you must have made up the extra charge.”
She came up with this decision despite six pictures of the filth this guy left behind. I don’t know of a housekeeper or house cleaner that gives me a printed invoice. This young lady just called me a liar. I have 34 reservations totaling about $60,000 in income. I immediately removed all of my listings from this website. I refuse to reward idiots like this who ignore the evidence and make the leap that I must be the bad guy. Unfortunately for her, I’m not, and I’m also not stupid. You can find me and my properties on coastalsalesandrentals.com and vrbo.com. If you wonder why you can’t find a decent property on Airbnb, now you know! The picture above is just a taste of what Airbnb considered to be “acceptable”. Good luck with that.
We booked nine days in a 2-suite apartment at the W Hotel in Luxury Rentals Miami Beach through Airbnb. We paid and expected to be in a 5-star hotel in Miami Beach, a 2-room apartment costing more than $670 per day for nine days. However, they didn’t explain the real conditions. First of all, they were 30 minutes late for check in. Then the conditions were laid out: we did not have the right to have room service, dine-in service, concierge service, and bellman service to be paid on our bill at the end of our stay (we were traveling with a child and babysitter; they had to carry cash with them everywhere and everything had to be paid on the spot).
They charged us $10 for each box we received from Internet shopping. There were no hotel services available to us at all and we were not informed beforehand. We would have preferred to pay a little more if necessary to have a real vacation with service. The apartment had a problem with the air conditioning and at the time Miami was ridiculously hot. The door would not lock, and there were no washing machines. The hotel had problems as well: they picked up the wrong bags. Instead of the garbage we asked to have picked up, they took our laundry bags full of clothing. Of course they never came back and lost them. The pool and beach service was very slow and crowded; a DJ was playing loud music all the time. This was definitely not a place to spend time with family and relax.
Upon checking into an Airbnb in LA for almost a two-week period, I had to do massive cleaning as there were dried chicken bones left in the refrigerator along with old food and mold! The bedding and towels along with dishes all had to be cleaned and washed, and the trash was full to the top and had to be taken out. This stay was horrendous and all this cleaning took place after I was forced to wait four extra hours from the scheduled check-in time. The host (Phyllis) agreed to reimburse me for a half day’s rental cost. I was told the delay at check-in was due to maid service: apparently she was busy “cleaning” the Airbnb property. This of course was not the case. All dishes were either dirty and sitting in sink or littered with dust and dirty water marks, left to sit on wire shelving. I was forced to go to the store to purchase cleaning supplies, candles, air fresheners, incense, etc. This host never reimbursed me for the half day delay at check-in – which was agreed upon – and then had the audacity to write a slanted negative review, claiming he smelled “smoke” in his freshly de-sterilized “bungalow.” I’m off to get a tetanus shot after this horrible stay.
We were burglarized the morning of our first day in an Airbnb apartment in New York City. The host refused to refund our rent for the apartment and so far Airbnb has refused to support us in any way. We lost over $5000 in property: every valuable thing we brought including luggage, jewelry, medication, clothing, along with passports and other personal and financial documents. The police confirmed it was likely a set up and the host has now removed the listing from Airbnb. We have since learned that renting apartment units in New York City is illegal. We are furious about the lack of support from Airbnb customer service, who is now telling us that it is our responsibility to ensure the safety and legality of property that we rent through their service. We will soon be employing an attorney to file charges if things are not corrected soon.
I was traveling with my family (myself, my wife, and my three-year-old daughter) in Los Angeles where I had booked a nice cottage for four nights. Everything was ok until the day of our arrival at the host house. The same morning I receive a message saying she had to postpone her departure and thus the house was not available on the first night. Instead of cancelling the booking she offered to book us an hotel room for the first night at her expense. I obviously accepted and started my trip to arrive there. Later in the afternoon, around 5:00pm, just a minute before arriving at her home (without any news from the host about the hotel), I received a cancellation notification from Airbnb.
The rest of the day was a nightmare. We found a hotel for the night that cost a LOT more than the Airbnb, but had a lot of problems booking it as our credit card was maxed out due to the Airbnb reimbursement not arriving promptly. Only in the late evening did we get the money we needed to let our daughter sleep in an hotel room instead of a car… worst afternoon of my life… I think most of this is linked to the very low penalty fees ($100 as far as I know) Airbnb enforces on hosts cancelling their bookings. This should be changed such that the host is strongly discouraged from cancelling a booking in the last few days before check in. Furthermore, Airbnb provides a 10% bonus to guests for the inconvenience – ridiculous: the longer you book, the less you receive in case of cancellation? – ONLY IF YOU SPEND IT AGAIN ON AIRBNB?
Anyway, this was my first experience using Airbnb, and for sure it will have been the last…
So, I never used Airbnb before. I was encouraged by my friends to do so despite my misgivings about staying with total strangers or even being alone in someone’s home without them there as really, anyone could have keys. Imagine someone walking in on you as you never know who the owner gives keys to! I booked a place in Birmingham and had never been to Alabama, so I thought it was flat and swampy and that working class people like me live there: only things I had seen in the movies. I did not care as I am not a wealthy person. Mind you, the ad said “Birmingham” but this home is not in the city at all. Beware of people posting ads saying this as it can make all of the difference in your experience.
Well, the obviously fake glowing reviews of the place did not mention this man’s house is on a cliff! The house is IN THE APPALACHIAN MOUNTAINS and he referred to it as a “little hilly.” Literally all the houses in the neighborhood sit on the side of a mountain with million dollar mansions and his house is empty because he is selling it. He says he “travels” but he lives in another state when I actually got him on the phone. He even said we might go for a bike ride… as if he lived in Alabama! He said, “I travel for business,” “I live in Arkansas,” and “I live there full time” all in one day to me! Does this sound normal to you?
Well, imagine not knowing where you are and driving for hundreds of miles through farmland and then BAM! You are not in Birmingham but in a weird place called “Shelby” where for some odd reason millionaires live in the middle of abject poverty; everyone around them is poor as dirt! The entire area is out of place and the hotel in which I ended up had transients and “regulars” living there, as the working class people are poor. It was like a dystopian future in which the feudal lords live on a mountain overlooking the peasants!
Well, I called the police, not believing this man’s ludicrous story anymore for fear I would be breaking and entering into someone else’s home: a bait and switch. Even the local police thought it was odd he was only charging 45 dollars a night for a MILLION DOLLAR HOME IN A MILLIONAIRES CLUB ESTATE ON A SIDE OF THE APPALACHIAN MOUNTAINS! My truck would not charge my phone due to a small electrical problem as it is new and had a quirk, so I had to sit in a local restaurant to charge my phone and when the police came and I showed them the home and the ad he even thought it was fishy and recommended a hotel up the street for my safety.
Can you imagine if I actually went into this empty home IN THE DARK and someone arrested me or something? Beware of a “too good to be true” ad or people claiming to live somewhere they don’t. Unless you look up the owner, how do you know you are not breaking into someone’s home for whom they got a key made? The entire night cost me $175 dollars and I was so scared in the DARK, never having been to Alabama. A house on a cliff in the middle of a neighborhood of rich and powerful people with nobody living there is ridiculous. If you could see the location you would think an eagle lives there.
The final insult was when I called the man who placed the ad, and he asked me if I knew where local roads were and to “pop” up the hill when his home is in the MOUNTAINS and the back of them drop off hundreds of feet to your death! An empty house, non-resident owner, no proof the person actually owns the house, and omitting pertinent details such as HOUSE SITS ON A CLIFF OFF OF A MOUNTAIN equal no more Airbnb for me. BEWARE normal everyday people, because if you end up in a millionaire’s estate, you had best believe rich people can get you arrested or worse. With all the shootings going on too, who knows what could have happened to me? I had no way of verifying this man even owned this home, and when you look at a property, ASK IF IT SITS ON A CLIFF!