We were looking for somewhere to stay in Hout Bay, South Africa and as a member of Airbnb we went onto their website and saw Villa Barry advertised. The picture clearly shows the villa with a swimming pool on the property. We pressed the “get a quote” button (which clearly states underneath “you will not be charged yet”). The agent emailed back to say the price would be £367. This seemed reasonable but we thought we would clarify that the swimming pool was included in the price. The agent mailed back and said there would be an additional charge for using the pool of approximately £5 per day. We thought this outrageous to be charged extra for the use of a pool which is clearly on the property so we did not take the matter any further as we had not confirmed the booking. Since then we received a rude email stating that we will only receive a refund of £167 instead of the full amount of £367. We contacted an Airbnb customer service agent to say that we never confirmed the booking; we only asked for information on the swimming pool so there was no reason for her to take any money at all. We expect a full refund. Since then, she has not had the good manners to even acknowledge our email and as yet, we have received no communication from her whatsoever. We have now put this case in the hands of our credit card fraud department. We have used Airbnb before but never been treated so badly by a so-called agent. As we have been treated so shamefully we would never recommend Airbnb.
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Airbnb stole my money!
I tried to make a first booking on Airbnb and had my reservation in Kent accepted and confirmed. Without telling me, Airbnb cancelled my booking and told the host that I was a fraudulent account and not to accept me as a guest. The host then rented out the room for my dates and it wasn’t until a couple of days before arriving when I called the host for instructions on how to get there, that they told me this.
Much to my annoyance Airbnb took the money anyway not giving any to the host and as yet haven’t given any of my near £300 back.
Doesn’t matter what country you’re in, this is theft or at the very least fraud. They as a company have obtained my money by deception and are refusing to give it back. The customer service line is useless and there’s no other person I could speak to having been told ‘this isn’t my department and I can’t help you’. Next stop for me I suppose is the police!!
Stolen Money
That’s my first time experience with Airbnb and it’s current (sorry for my english). I tried to use Airbnb booking I wanted to stay in Amterdam, so I made a booking apply to a host but the reservation was rejected. So I did continue searching for more places to stay, but when I checked my banc account an amount of 500euros was missing. I was like WTF, because before making the first booking apply I saw written on the top of the image attached to this post, that no charge will be made to me till the host accept, so I was quite calm about this. I tried to contact my banc and they told me that if the process was rejected my money will get back to me as soon as the authorization center release it. But the fact is that Airbnb stole my money and now I have nothing to pay my food. Now I’m waiting that he money comes back, even if the money come back I just got robbed by Airbnb. Whatch out, those peole are liers!!!