My husband and I are the owners of an apartment. A slimy tenant rented our space on Airbnb without our knowledge. I didn’t notice as he had folks checking in at dawn or very late at night. Everyone may have a guest but I saw this child hanging out our second floor window. We do not rent to folks with kids so we had no window guards. I confronted the tenant. I gave him 30 days’ notice to vacate. Sufficed to say, it was a furnished apartment that he then proceeded to move everything out of. I’m trying to contact Airbnb regarding when he set up the account, what were the rates, and what accounts he had the funds go to. When I saw the listing online it said very clearly the rentals were only booked for property owners. What information did he give them to claim he was the owner? Rates that were posted on their site was $100 per night. Was that per room or per person? I did complain about the post; they took it down but he still had bookings for two weeks. They have choices. Airbnb should give me the information or the police, our attorneys, or the media will do something.
Our family of five booked our holiday to Montreal, four months before our planned date with Airbnb. Ten days before our arrival date, I received an email from the host and Airbnb stating the host had sold her condo. Of course, ten days before our arrival, there was not another suitable spot to rent in the Montreal area- we wanted to stay in. We are out the costs of train tickets, and very disappointed. If we had cancelled our reservation ourselves, we lost would have lost 50% of our booking costs, but obviously Airbnb not does feel that cancelling ten days before the arrival date demands any type of compensation. If I had known the condo was up for sale, I never would have rented the property. I sent an email to Airbnb, with no reply. All in all, very, very disappointing. I would never recommend Airbnb.
I traveled from the US to Amsterdam for business and over the weekend I convinced my family (my brother and my parents who are over 60) to come and visit the city. We arrived at the apartment quite easily, by following the good directions of the “manager” of the rentals. I specify manager as this Brazilian guy, who handles many apartments for other people and they’re not his property. Well, we arrived at the apartment, and he opened the door. I was right behind him. We switched on the light and….. SURPRISE! A man was sleeping in one of the beds who assured us that the apartment was regularly rented from him. Well, the owner of the apartment nicely forgot to tell the manager that he rented the apartment to a friend of his! The manager got in contact with Airbnb to explain what happened and they called me.
At that moment my nightmare started. A certain Tina H at Airbnb tried to NOT help me by saying that she was sending me an email about how to book another place. I am from the US; how do you imagine I could find an Internet connection in the middle of a park in Amsterdam?
The very nice manager offered his phone and router. I then spent three hours, THREE HOURS, in the cold weather of Amsterdam on the damn phone trying to find another apartment with a reasonable price. This useless Tina H sent me an email with “suggestions”. Very smart suggestions. Since I was in Amsterdam and she was proposing options in towns far away from he city! What an intelligent service, eh? So, I did some research by myself but obviously no one was accepting my last minute booking! My parents started to feel bad, in a serious way, about the cold, the stress…!
In the end, the manager offered his apartment for free as he was feeling so bad for my family so that we didn’t sleep under a bridge. But if not for him, and the useless Airbnb customer service, we would have remained in that park for three days by sleeping under the fantastic sky of Amsterdam. This is unacceptable. They’re a nightmare! How could they leave people on their own in this way?