I had been in this Airbnb house for two weeks already. I got a call around 11:00 AM from a woman representing Airbnb telling me my reservation had been cancelled and I needed to go check out now. She said my host had already been notified I would be checked out by 3:00 PM today.
“WTF are you talking about? What is going on? I haven’t broken any rules. I’ve haven’t done anything. Explain to me what it is that Airbnb thinks I have done.”
“Well I’m sorry, but I’m not at liberty to say.”
I started losing it over the phone at this woman. I had just paid $800 for next month. I don’t have any bad reviews. I wanted to know what the hell was going on. Where did they expect me to go? I wanted to know what it is that I did.
All the while I was getting louder and louder to the point I was screaming at the other end of the line, punching the back of the Uber seat (passenger’s side) and stomping on the floor. I was angry.
My family and I have been using Airbnb for years and never had issues: no bad reviews. I was just going off in the back of this poor lady’s car yelling and waving my arms around. She was trying to calm me down saying, “Sir, what’s the matter?”; “Sir, please please calm down”; “Sir the language”; “Oh my god sir please what is the matter? You don’t need to be rude to her”; “Sir please I don’t appreciate that word (the C word)”.
I wasn’t paying too much attention to what she was saying; I was focusing on this call. This went on for about another minute because out of the corner of my eye I noticed the driver was not paying attention to the road. She had her head turned around towards me yelling at me because I called this woman on the phone the “C” word. I noticed she had drifted into oncoming traffic. I yelled “Watch out!”
She turned and I swear it was like slow motion: this car swerved out the way of us and I watched it scrape a parked car. I said to the driver: “Pay attention to the road. Are you trying to kill me?”
While she was driving really fast, I still had the lady from Airbnb on the phone. That in itself was strange. She pulled up to my street going 40 miles per hour and pulled a cali stop. She didn’t notice the cop sitting at the light. My host was maybe five houses from the corner.
When I made it home, she said to get out of her car. The cop came, noticed she was an Uber driver, and asked me if I was okay. As I was walking in the door, I could hear her going off on this cop about me. Then he interrupted her and asked her what happened to the side of her car. I’m listening to everything at the door.
She asked, “What damage?”
She got out of the car. I heard “wtf?” then the cop said “Ma’am I’m placing you under arrest for hit and run, leaving an accident, and speeding in a residential area.”
All the while she was yelling: “That guy in the car: it’s his fault! He was driving me insane. He was yelling and stomping on the floor and punching the back of the seat. He called her a… I don’t like that word.”
The cop asked what this had to do with her sideswiping that car back there. I guess someone watched her, got her plate, and called it in. That cop happened to be in the right place and saw her plate.
The real kicker is he asked me to come outside and explain what happened. I said, “Man, I don’t know. She was driving like a bar out of hampering the start. I kept telling her she needed to slow down. That’s when she turned her head to me and said to shut up. That is when she scraped that car.”
He asked me why she didn’t stop.
“I don’t know. She was yelling ‘See, see what you made me do!’ Then before I knew it we were here and you rolled up.”
I could hear her in the back seat of the cop car yelling “He’s lying, officer!” just ranting, raving, and going off.
That was just the start of the day. My woman thought I was full of it with that story about the Uber ride. I thought she got what she deserved. She shouldn’t have been rubbernecking my conversation with Airbnb.
Anyway getting back to Airbnb. They claimed at first it was some security BS and she couldn’t tell me why my reservation was cancelled. They were going to contact me within 24 hours. My host was tripping out, saying she was sorry. She said when it got cleared up, I could come back. I was planning on staying there for maybe four months.
I have a job I’m doing out here. I like to use Airbnb because I can save money. I’ve been with them for years. All my family as well. Meanwhile I’m freaking out because I don’t know where a good cheap clean hotel is. My woman found one online. I’m mad as hell and want to know what happened.
Come around 7:00 PM, I got a call from Airbnb saying “Oh, we’re sorry. It turns out it was a glitch or something in the system and automatically cancelled your reservation.”
I’m like, “Okay now what? Are you guys going to compensate for the day of work you caused me to lose and reimburse me for the hotel room?”
She said, “I’m not qualified to make that decision. Do you have a pen? Here is your case number.”
“What do I need a case number for? Did I catch a case on a crime I didn’t know about?”
“I’m sending your case to a different department. We will contact you within 24 hours.”
They finally sent me the number and at the end of the message it said: “This message was sent by Airbnb with love.”
They finally got back to me after I’ve sent them hundreds of messages trying to get compensation for the missed day of work and the days I’ve been in this hotel breaking my bank account. I’ve already paid $511.91 on this hotel room and I still can’t make a reservation with Airbnb. Then they insult me with an offer of $146 towards my room.
That told me this company has no respect for its customers at all. This is completely their fault. It’s now starting to effect my girls and my woman. Airbnb is taking food off my table and the country’s got the population control problem going on right now; they don’t care.
I deal with a lot of BS from people but when it affects my way of life and my kids, there is a problem. I want my name cleared so I can make a reservation. I also want to be compensated for the hotel. My bank account is empty. I’m doing what I can to keep food on the table.
Like I said, I had the room covered for a month: $800 already paid. I just paid $500 for seven days. I want them to make it right. Any reputable company would acknowledge their mistake and make it right. What kind of people are working there? It’s like they got monkeys answering the phone, passing each case from department to department, never returning your messages.
I’m putting this out there right now: if this company doesn’t give me back my money and doesn’t clear my situation with the reservation, I will get even and I will get satisfaction. Think you can take food from my kids and make my little girls cry cause I can’t come home? I had to work on the weekend to make up for their mistake.
I don’t know what you’re thinking Airbnb. You should have never posted so much information on yourself. I love my kids to work weekends for them. This I promise. On my mother’s life, nobody — I mean no one — is allowed to make my little girl cry. Only I can make my woman mad, only me. Airbnb has messed with my life and I want compensation.