Tag Archives: Airbnb no response

Charged for a Private Single Bedroom I Didn’t Book

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I never completed confirmation for my booking and obviously did not stay at the property. However, I was charged almost $90 Canadian. There seems to be two hosts affiliated with this property and they seem to be playing tag with each other, claiming the “main” host is not getting back to the one that has responded to me.

It would appear that he has many positive reviews so I am not sure why there is such a delay or hesitation to resolve this matter. I’m sure many of you can relate when you are traveling on a budget and cannot deal with having nearly $90 CAD removed from your bank account without a reason.

Cynical Refund Policy around Father’s Death

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I had made a booking at the beginning of August 19th for a room in Amsterdam. Four days before we were to leave for Amsterdam my dad died so we could not go. The long and short of it was we were charged for the booking. I informed the host and Airbnb my father had died and they appeared very sympathetic. The host immediately agreed to give our money back but never did. Airbnb asked for the obituary, which we sent, but nothing happened.

We received about six messages from Airbnb saying they had tried to call but they hadn’t. The email with a reply button had a no-reply email address. No one had ever tried to call. Then I received a message stating they had no details of the trip, so I sent them. The follow up was to send me back into the circle of death of emails stating they had tried to ring, etc. I only managed to find a contact email address through Airbnb Hell. I have seen some cynical things in my time but this one beats all. Very dodgy crowd – be warned.

GUEST FROM HELL – NEVER PAID ME AND DESTROYED MY APARTMENT IN NYC

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I had a man from Los Angeles, named KYLE XANDER HENDERSON stay in my apartment and we confirmed back and forth through email on a certain amount of money for the stay ($760 to be exact). For some horrible reason the reservation was booked for $150 total for 5 nights in NYC, not $150 a night. When I realized this error Xander was already enroute to NYC and I explained to him the issue. He promised me he would accept the price change so that I would be paid $760. He confirmed several times with me he would pay me and I have text/emails to prove it. The following day still nothing confirming he accepted my alteration on price and he started to ignore me. Sure enough day 5 comes and this jerk still hasn’t paid me or accepted my price change. I texted and called him every day and still nothing. He left on the 5th day never paid me and I came home to find my brand new hardwood floors completely destroyed. I immediately contacted Airbnb and after literally 45 Calls to them and hours of waiting, no one will help me. I did get a call from them but its back and forth rhetoric. NO ONE WILL HELP ME! Anyone who reads the conversation between me and Xander can see this guy screwed me royally on the price. He strung me along, never paid me when I trusted he would and then left my apartment a mess. AIRBNB doesn’t care about their host or anyone. Because I didn’t have a large deposit on my place, I am most likely unable to get any money. I thought the whole point people use AIRBNB is because we are backed by their 1 million dollar guarantee insurance. I am in shock AIRBNB has screwed me so much and I do believe in karma and I hope KYLE XANDER HENDERSON gets what he deserves.