Sue Airbnb to Receive Your Host Guarantee

I had a guest who lied, saying he lived far away and that he wanted to visit San Francisco. In fact, he live an hour away and wanted a house to trash while he was with his friend. I don’t allow smoking, but I found ashes and cigarette butts in my bedroom. Items were stolen and glasses broken. Urine was everywhere but in the toilet. He annoyed my neighbors, and left trash everywhere.

When I got home four hours after he checked out, I came home to a house with the lights on, TV on, stove burner on high, and windows wide open when it was raining. I was so upset seeing my nice home defiled. I cried for it. I did most of the cleaning myself, but I sent it for money for the stolen and broken items and for the wood floors warped from the rain.

Airbnb’s Home Guarantee office said that they wouldn’t refund me; apparently I violated the terms of service because my house is under contract for sale. My house wasn’t for sale, and it still isn’t. I called and emailed them, and I received this reply: “This is our interpretation and it is the only one that matters. Don’t contact us again about this.”

I then had to research how to sue them. It isn’t hard; I recommend it to everyone who gets ripped off. I sued them in small claims. You need to write a demand letter stating what happened and what you demand, what you want. They have thirty days to respond, and then you can file. For me, they responded right after the demand letter.

Look online on how to write one; you don’t need a lawyer. Small claims in California is for claims under ten thousand dollars. I needed a name to put on the form, so I just used the CEO. I live in California, so maybe it is easier to sue them, but I recommend everyone do it. After I sent the demand letter, I received a crappy apology by email and most of the money I asked for. I am done with them forever.

Money Taken for Properties I did not stay in

My credit card was recently billed £1225.00 for two properties in Spain that I didn’t book and did not stay in. The details were sent to the wrong email address so I couldn’t even cancel or sort it out at the time. I have made eight calls now to Airbnb customer service. I have to repeat the story over and over. They say my issue has been escalated – whatever that means – and I never get a call back. Surely with a company doing so well they can employ competent people who can help me. They have lost a customer, both as a potential host and a guest, and I could never recommend them. Next stop action fraud.

Airbnb Owner is a Known Sexual Predator in the U.S.

The owner of this rental property, Jason McLean, purchased the Airbnb property Villa Viva with money owed to women he raped as children in Minneapolis. A simple Google search will show you numerous articles detailing his crimes, legal proceedings, and his ultimate flight to Cabo San Lucas Mexico to avoid the consequences of his sexual assaults of children… and he wants you to be a guest in his home.

Do not support this criminal with your business. Keep away, especially if you are a young woman or have children. This is not hyperbole. It is well documented in the U.S. news, lawsuits and courts, that McLean preyed upon and sexually assaulted at least six minor child actors and students at the Minneapolis Children’s Theater where he was a company actor and teacher. Two of his victims have obtained civil judgements against him in the US, yet he profits off of this property in Mexico.

He does not deserve your business. McLean has returned to the US and is opening a restaurant called Small Wonder in Oakland, California. Beware. The man is a child rapist.

Guest Managed to Scam me through Airbnb

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I appear to have been scammed by a scammer through seemingly legitimate Airbnb channels. The guest – with zero reviews but six forms of verification booked and paid for three nights. On the day they were meant to leave she asked if she could extend for seven nights. I agreed and altered the booking.

The next day I found out the alteration had been rejected. I wasn’t told why. The guest is now on “free” night one. I immediately contacted the guest – I’m told they didn’t know why it was rejected but insisted they would reach out to Airbnb and make the payment.

The same day I received confirmation (email and message) from a legitimate Airbnb source saying a payment of £1400 was on its way and a description “extra service – extend stay until 28/09/2019″. So I was thinking, “Great… Airbnb have acknowledged it and I’ll get paid.”

The next day I got a message from Airbnb saying “payment is delayed.” The Guest was on “free” night number two. Two days later, after chasing Airbnb, I got a message saying payment could not be collected. The guest was on “free” night four… well, almost five since Airbnb support was based in the US so it was late in the UK.

On the fifth day, after all the failed attempts to get money from Airbnb, the guest told me they would transfer the money via bank transfer. I know it wasn’t what Airbnb wanted but I was running out of time to get anything from this guest before they left. She sent me a screenshot of the bank transfer and confirmation number. The money never actually went through and the guest left on day six.

Airbnb has been totally useless. The case has been passed to numerous people who ask the same questions over and over again. They’re simply staying the initial stay was three nights, which was paid and subsequent nights were done outside of Airbnb, which I don’t get.

As for the £1400 that they failed to collect for me for the extended stay, they accept they processed it and told me it was on the way but since they couldn’t collect the money, they’re wiping their hands clean. They were quick to point out that I’d attempted to do a transaction outside of Airbnb, in no way sympathetic to the fact I didn’t really have any other option.

The guest continued to communicate with me after she’d left. She argued that because she left early she should only pay £1200, not £1400. It was a bit strange because if it were a scam from the offset why even communicate after you’ve left? Anyway, that’s kind of irrelevant. There are a#$holes out there, I get it. What I don’t get and am annoyed about is how they were able to trick me via the official Airbnb channels.

Illegal Airbnb Rentals, One Where a Shooting Death Occurred

I live in West Covina, California where Airbnb and other short-term rentals are not legal but people set them up anyway. In one instance a house was rented and there was a paid admission party with about 60 people, many of whom were not from West Covina. Helium balloons were distributed for people to get high. A couple of guys from another area showed up and shot an 18-year-old man who died.

Since then another house was rented out in a swankier part of town. This party was featured online as a paid admission event and had a very vulgar name that suggested a possible front for prostitution or at least booty calls. This party was scheduled for three days over Labor Day weekend. Underage looking people were seen going to the premises, a man was seen masturbating on a nearby corner, and I was told of loud music and fireworks in early morning hours (fireworks are not legal in WC).

Fortunately, citizens contacted the police and it was shut down. I contacted Airbnb about these concerns and their reply was to contact the renter, host or local authorities. Perhaps they need to verify that these rentals are legal to begin with.

Trying to Get Around Local Airbnb Laws

I just got back from a trip to Barcelona, where I rented an Airbnb apartment. Check-in was a nightmare, but that was the least of it. My first morning there, I was woken by a touristic inspector who wanted to enter the apartment and take a photo of my reservation. Apparently, some hosts in the building (including my own) were breaking Barcelona city law by renting for less than 30 days without a license to do so.

Two days later, my host started pestering me with mysterious WhatsApp messages asking me to meet him. I was like, “What the heck for?”

After much back and forth, he finally admitted that he would like me to do him a “favor” by signing a fake contract extending my lease to 30 days. I several times indicated my discomfort with this situation, but he kept pushing. Eventually I said, “NO! I just don’t feel comfortable being dishonest.”

The host then showed up at my place while I was getting ready to leave and came in without knocking. I said “Please leave!!! I’m packing!”

When I left the apartment, the host was waiting for me outside – supposedly to help me carry my luggage, but it seemed that really he was still hoping to get me to sign a fake contract. I texted him subsequently telling him I had not been pleased with his behavior, and posted a negative review on Airbnb. The host texted me back calling me a “crushed whore.”

I also complained to Airbnb. They nicely refunded my money for the stay, calling and texting me with many consolations for how badly I’d been treated by this guy, and promising they would look into it. However, I just checked this guy’s listing on Airbnb. Not only is Airbnb still allowing him to advertise on their site, despite the fact that he’d tried to pressure me into to criminal fraud, they erased my negative review.

Airbnb still has a house listed that conned me out of money

I had a horrible experience with a home owner who was listed all over the place. You would think Airbnb would recognize that someone is a thief or con artist, but they don’t care. They “as you can see on their terms and conditions,” are not responsible for anything. They have literally washed their hands of what is happening in the world of home ownership.

This guy in Turks and Caicos rented our families an illegally listed rental, not posted with the country, not legally for rent, not registered as a rental, yet still renting. After the hurricane in 2017 the house was destroyed. The owner said that he would refund us and he did not.

Our agent continued to go after him but he and his family are crooks. All you have to do is google the host in Ontario to see he’s been shot at and he’s been a crook from the get go. Yet the country of Turks and Caicos allowed this criminal to rent his home, all while collecting taxes illegally and never remitting them (per the tourism board and their management).

I asked them for help and they told me I needed to go after him even though this guy had stolen my money. The guy continued to lie and say he was going to give me back my money but did not. He then had his attorney write me to try and say that I would get it back as soon as the insurance paid out. Guess what? Insurance paid out and he didn’t pay me back. He kept not only the insurance money (millions) but left a whole line of people that needed to be paid.

We used attorney after attorney and are still fighting for our funds. If you go to his site it’s still up, and he will pretend to be someone else, send you a contract, and take your money even though the house is not rentable. He has yet to finish fixing it, and it’s not even legal. To top that off, his attorney was then arrested for money laundering. Like something out of a horror story. I called, wrote, emailed, and nothing.

Then I went through all the websites and saw it was still on Airbnb. I wrote to tell them and they never replied. Here is the house, my proof. This con artist is still listing it and people are none the wiser. The police and tourism department will not help me. They continue to make it more and more difficult.

He took over 100K from my family and he gets to live his life out with millions from insurance fraud and vacation rental fraud. It’s all nonsense. This is all unbelievable. I hope everyone sees that these people do not care and are not a real travel company. They list things that other people list and they don’t care whose home it is or where or what.

Now that they have purchased Luxury Retreats they are now one and the same. I fear people are too quick to think they can get a deal which is not true. They are not giving you a deal and you pay to use them. I just hope this company takes down that fraudulent rental. I’ve also seen a home listed on their site that I know is not the right rate, listing completely strange information and under a company I’ve never heard of. So how can they even police such a big site? They cannot…

Be weary everyone. Call real people; don’t book online – it’s a nightmare. If you book through click it sites you’ll see nothing but more of the same. Be wise: ask for licenses, tax identifications, all of it. If they are not licensed to rent, run the other way.

Host Cancelled Booking then Offered it for Double the Price

I would just like to share my recent experience with Airbnb. I booked and paid for a property in New Orleans in August 2018 in preparation for Mardi Gras February 2020, three weeks ago. After just shy of 12 months of it being booked, the host canceled and the host’s booking page was suspended. I did received a full refund which was little help as the prices in New Orleans have gone up considerably; Mardi Gras is approximately five months away now. The thing that has really annoyed me is that last night the host messaged me through Airbnb to inform me the house is available again albeit just over double what I’d initially paid. My first booking totaled £1019 now the host’s price for the exact same dates are £2189. Could someone please explain to me in what world can this sort of practice be legal or acceptable?