My credit card was recently billed £1225.00 for two properties in Spain that I didn’t book and did not stay in. The details were sent to the wrong email address so I couldn’t even cancel or sort it out at the time. I have made eight calls now to Airbnb customer service. I have to repeat the story over and over. They say my issue has been escalated – whatever that means – and I never get a call back. Surely with a company doing so well they can employ competent people who can help me. They have lost a customer, both as a potential host and a guest, and I could never recommend them. Next stop action fraud.
In these situations you should contact the bank, not the merchant (Airbnb). Dispute the charge on your card. The transaction will probably be annulled. You might get a new credit card number.
Action Fraud in the UK is a waste of time. Go to police and credit card company.