Someone’s Trash could be your Airbnb Furniture

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I checked into my Airbnb last night. As my son and I opened the filthy front door, the smell of mold filled the room. We walked up four flights of filthy carpeted stairs to reach the apartment, where the front entrance had a huge filthy moldy stain the size of a Labrador. The sofa looked like it was picked up from the side of the road when someone put it out as garbage; it was sunken in and dirty, with stains throughout the whole thing.

This is where my son was supposed to sleep the night and we would pass our days watching TV and socializing for six nights, for which I paid $620. There was a loft with a filthy futon mattress up above this dirty yellow staircase. The bed sheets were stained and looked unclean.

I contacted Airbnb right away and spoke with someone for 35 minutes on their 1-800 number, after which I realized I was calling from the UK to the US on my cell minutes; I knew that was going to cost me a lot of money. I was told to go to sleep and someone would contact me in the morning. I contacted the host as well, sending photographs to both. Still, with no response this is taking up hours of my few days I have here in Leeds visiting my son.

These hosts seems to have many rentals and are considered to be Superhosts. I’m baffled. I did read the complaint of the last person that stayed in this apartment, which should’ve raised a red flag. I figured if Airbnb gave them a Superhost badge, that would have to mean something. I really don’t understand how people can be so unethical in running a business.

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Entertainment for your Airbnb – Choose any Porn Tape

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We arrived at the flat in Palermo at the agreed time to be met by a co-host whose English was extremely poor and found it difficult to communicate with us. The host, whose name is on the listing and with whom we had been communicating, was too busy at work.

We were shown into the apartment and shown into the sitting room where there on the unit in bright red boxes were 30 hardcore porn tapes. Some of these were in the unit and some were on top where the picture could be seen by all. I was just grateful that my children were not with me. The co-host said they were not porn but one could hardly get away from the fact that they had titles such as ‘whore’.

In addition there was a review by a guest written in May 2019 that says “we just had a few small issues (some people may not find these problems relevant): there was a large amount of video pornography on display and within the lounge area. This was quite distasteful and could make some people feel uncomfortable.”

Despite this review, Airbnb does not seem to have taken any action with regards to this. We left the apartment and went to a local cafe where we contacted Airbnb as we did not want to stay or be associated with such material. They were less than helpful. They managed to get some money returned to us, but less than a third of what we paid for the apartment.

Airbnb help contacted me through Twitter with lip service. Despite many conversations, they say they are not responsible for what the host has in his apartment. Something I disagree with, especially as the issue had been flagged some four months earlier. In a nutshell, Airbnb has taken no moral responsibility for the business they are promoting even though in their T&C’s it says you must not bring the company into disrepute.

Bait and Switch Airbnb in Bilbao, Spain

I booked and paid for a three-night stay at an Airbnb within walking distance to the Guggenheim in Bilbao, Spain in a really lovely looking place with a Superhost. Unfortunately due to falling ill in San Sebastian, Spain, I was only able to get to Bilbao for one night.

On arrival, I noticed that there were three bedrooms which I knew were not part of the description. After taking a nap, I had a better look at the apartment only to realise it wasn’t what I had booked. In contacting the host to ask to move me to the apartment I paid for, I was told that it had been given to someone else.

I was not provided with the apartment number at the time of booking. I was not advised before or on arrival of the change. I was given a substandard alternative which, amongst other things, was dirty and had exposed power points which let off sparks. The entrance and lift smelt of urine. These are photos of what I was given.

False Advertising: Never Use Airbnb Again

I got a $2919, three-night rental at about 7:00 PM and was instantly hit with a heavy, wet mildew smell throughout. The pool had a leaf covered tarp on it with greenish, brown looking water at steps. The vent was falling down with mold exposed. All other vents had been wiped quickly, leaving black all around.

Dead bug bodies, food, etc., was under sheets on mattresses with springs exposed. There were stains on all the mattress covers, of which there were three, one being shredded and filthy. The one extra bed pillow had a stain the size of my head.

The hall floor came apart at the seams and bubbled (a big raised bubble at the end of the hall) from moisture. Due to the feeling of the place, the smell, the mildew and mold, and having one person in our group with COPDE and one with MS causing breathing and balance issues, not to mention the place having only one bed/bedroom that would have been acceptable to stay in, we chose to leave.

We had been told from Evolve (supposedly our advocates) that the owner said she would give us half our money first and probably the other half after they get our photos. After around 10:00 PM our time all communication stopped, leaving us to find other arrangements at 10:00 PM on a holiday weekend. I won’t even get into that.

Apparently the owner came in from Florida, took a video which we cannot see because it is said to be to large to send, and lo and behold she thought the place was perfectly clean and acceptable: the floor was not buckling, just apart a little; the pool was clear except for a few leaves. After Airbnb checked with her and the cleaners? They have ruled the place perfectly acceptable. Well, I guess the owner and cleaners would say that and we cannot see the video. It’s just too large.

As of right now, we paid $2919 and another $1500 (the other places we stayed) for three nights (one being wasted at the original location). I have always used VRBO but saw this house with the beautiful crystal clear pool and went that way; that was a mistake. Please don’t go with Airbnb. All this is such a shame for us and all or family. We had so looked forward to this. Shame on Airbnb advertising rentals guaranteed to be as advertised.

Los Angeles Airbnb Not Fit for Rental

I absolutely will not book an Airbnb ever again. We recently booked a house in LA which wasn’t as advertised or reviewed. We subsequently came home, wrote an honest, but ultimately negative review, which a couple of days later was taken down by Airbnb. It seems they give more protection to their hosts than their guests, quoting that they are purely a platform for people to host their homes. The house we stayed in was filthy, unhealthy and not secure.

I appreciate that reviews are given based on each individuals personal standards and expectations, so I have tried to give an honest account of this Airbnb to try to give a true impression of what you can expect should you wish to stay there. If you’re in LA to visit Disney then the house is ideally placed, just 25/40 mins from both parks, in a lovely area just south of Walnut. If there are 8 to 10 of you, then the size of the property is great – two of you will get an ensuite, whilst the rest will share two further bathrooms, and there’s room for three cars on the drive.

However, once you get in the property, things turn a little grubby, especially in the kitchen. I got the impression that the previous occupants, or more likely the owners, do a lot of cooking at the hob, with a lot of oil. There were splats of grease all over the hob splash back that clearly hadn’t been cleaned. The hob itself was greasy, with a greasy cooking pot left on it: clean inside, but a bit splattered with grease on the outside.

All kitchen cupboard doors and handles were sticky to the touch. The Venetian blinds in the kitchen were thick with dust, stuck with grease, and had also trapped insects by the look of it. Two kitchen drawers were hanging off and being held to the worktop with sticky-tape. The dishwasher wasn’t working, which is ironic, as there was no crockery to eat off of, just bags of paper plates and bowls, and a big box of plastic knives, forks and spoons. There was a token gesture of some cutlery, a set of four from IKEA still in its packaging.

There was no kettle. There were only three mugs, so we took it in turns to drink tea or coffee in the mornings, once we’d boiled the water on the hob. There were no glasses to drink from, just tiny wax paper cups, slightly bigger than a shot glass. The kitchen was the most disgusting part, but other parts of the house clearly hadn’t been cleaned for a while either.

There was thick dust on a number of surfaces, most noticeably on top of one headboard, the kitchen lights, and extractor hood. There was black grime on some light switches and air conditioner controllers. The TV had a layer of smeared grime all over it. Personally, I’d sack the people who do the cleaning, because they’re not cleaners. If the owners do it themselves, use the cleaning charge to actually pay some professional cleaners to do it. I would like a refund of the cleaning charge.

Some bed sheets looked as though they’d been slept in a couple of times (very creased around the torso area). Windows, patio doors and mirrors had been wiped, but were left really smeary all over, and hand prints left on them from previous occupants. The mantle piece looked as though it would fall off the wall at any moment. One of the bathroom sinks was cracked, and was badly repaired, as was a toilet seat in the ensuite.

One of the double beds had no base, so the mattress was on the floor, with the bed frame around it. The mattress subsequently sinks lower than the frame. The TV in the same bedroom was covered in white paint splatters, where they had painted the ceiling with a roller and not covered the TV.

In another bedroom, the window frame didn’t actually fit the size of the window opening. I thought my wife had opened a window, only to find a 4-cm gap either size of the window between the frame and the wall of the house. There were no bath towels in the bathrooms, but found a pile in the garage.

The house didn’t feel secure; I won’t go into detail why in this public review though. There were four sun loungers outside, two of which had collapsed, with the screws sticking out. There was a can of 7 Up left out on the patio, which had clearly been there for some time as the print had all faded. The BBQ was disgusting (wiped, not cleaned), and even the patio had large grease patches over it.

Personally, on the whole, I feel that this Airbnb needs a good freshening up and clean. It could be lovely, but it isn’t. In its current condition, I would never ever book this house again, and I would advise anyone to do the same. Don’t take the very high risk of disappointment. In its current condition, my view is that this house is not fit for holiday rental.

Where’s Airbnb’s Policy with a Mouse in the Caravan?

We went for a family holiday and business trip to North Wales. I was taking part in a Welsh Culture Festival selling fashion. We decided to stay in a caravan about 30 minutes from the festival. It was a little old and gave us the basic requirements we needed but the reviews looked good so it was a done deal. My mother is also disabled so we needed somewhere she didn’t have to walk upstairs.

When we got there, the first impressions were okay, but the more you sat in the dingy caravan the more you discovered. Firstly, I got an Airbnb message from the host on my phone. I tried to text her back but it would only let me communicate through the website. I did, then the host texted me directly. This is where I know we went wrong.

All of the correspondence between us and the host was via text. The first thing she told me was her cesspit would be emptied the day after our arrival. We would have to sit in her garden with years’ worth of poo being emptied before us. The cesspit was also uncomfortably close to the caravan. We booked the caravan months in advance so she could have booked this at any other time but didn’t.

I soon discovered that there was no wifi, even though it said on the listing that there was. She then said she would contact her son who was “profoundly deaf and might be working”, one of her many excuses, like “I think I just need to put my hotspot on.” Let me get this straight: you’re advertising wifi to your guests using a hotspot on your phone in the house next door to the caravan?

At this point we didn’t even know if she was in the house or in another country so we could have been using a hotspot in England for all we knew. May I add she was also painfully slow at responding to our messages, leaving at least 30 minutes between each one.

Already disappointed, we tried our best to keep our spirits up, even after walking in on the pungent smell in the small bedroom, and cobwebs all over the place. As it got dark I turned the lights on and you could see that the carpet hadn’t been cleaned at all. I found plaster on the floor, and bugs stuck in the ceiling light.

Then something moved in the corner of my eye. All three of us looked at each other… what was that? “A moth,” I thought.

“A spider,” my dad thought.

My mum knew: a mouse. It ran under a small cabinet. I crept down on the floor to have a look and saw. Sat next to a leaf in the shadows was the mouse, frozen in sight staring right at me. My mum and I went to sit back on the sofa with our legs up, then we saw him scutter out from under the cabinet and into the kitchen area. We think he went into the kitchen cabinets then, either to hide in some kind of nest or through a hole out of the caravan as we couldn’t see him after that. He was cute but I’m sorry, unwelcome.

We complained about the situation to the host and asked if it could be sorted that night. We would have been willing to stay, maybe, if she would have been willing to do something about the situation. We waited an hour with no response. When we finally got a response she claimed she had lived there for 30 years and had never seen a mouse; she was gobsmacked.

She then tried to blame it on the farmer next door, asking if it was a field mouse as he had been doing the fields and then some girl that did the changeover might have let it in? Then she said, “Could you not just pick it up and throw it out?” Excuse me?

In the time she spent ignoring our messages, we managed to pull back the sofa and saw mouse droppings scattered everywhere. On closer inspection I found more in the dining area, and a few in the bathroom. This wasn’t a lone mouse that wandered in, it was a recurring problem. After seeing it scurry into the kitchen cupboards we knew it could potentially contaminate our food.

It got really late. We were running out of time to find back up accommodation, so we left and told her we wanted a full refund. She was “apologetic” but not really, still sticking to the same script.

We decided to go straight to Airbnb that night with all the photos we took and screenshots of the messages taken. Then at 1:00 AM she sent a paragraph of a text demanding to know why we said such horrible lies about her caravan. She had no problem responding then. She claimed she went to the caravan but we had already left, so she magically made an appearance late at night, stating that the caravan was spotless. She stays in five-star hotels and it was immaculately clean apparently.

As we drove past her house it was clear that it was dirty; in the conservatory there were piles of boxes and bin bags stacked on top of each other. The entrance of the house was full of beat up old cars and more trash.

Airbnb did nothing. We had pictures of the mouse droppings, dust and uncleanliness, and insects in the caravan and provided all of the screenshots. We were told “we can’t use text messages as evidence as they can be doctored.”

We couldn’t receive our money back as she claimed we didn’t tell her about any of the issues so they’ve taken her word for it and I have now lost £580 for a 10-night stay + about £1000 for last-minute accommodation for the week. All they did was offer a coupon for our next stay, and after bickering with them for a bit they retracted this coupon anyway.

I haven’t added the listing, and haven’t written a review yet as we are taking legal action and trying to get our money back via PayPal. She has some bad reviews on her profile concerning the cleanliness but they’re mainly good. I went to check recently and saw that she suddenly had loads of new reviews for July. Strange… either she had so many guests before us and couldn’t clean or they’re doctored in some way. Airbnb is more than happy to leave a rodent-infested listing on their website, so their policies have no legs.

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Horrible Landlord Now a Airbnb host

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Technically I’m not an Airbnb guest, but I’ve rented a room that just started advertising in Ventura in August on Airbnb. This is just a warning to potential guests. The ad is misleading; it’s for a long term month-to-month rental, it’s high pressure to lease, the host is very talkative, the house isn’t well maintained, and it’s been cited by code enforcement for multiple health and safety violations.

I’m on Airbnb as a guest, but since I leased a room before this property was advertised on Airbnb, I can’t post a review on Airbnb, since I have a lease. Airbnb does a good job protecting hosts and not policing its properties. This property only rents 30 days or longer. I’ve heard it’s impossible to get a refund, so my review is as follows.

I’ve been a guest at this property for over a year. I can honestly say it’s not bad. When the host is not here, it’s generally quiet. The host is the property owner and lives on site, but you’d never guess she cared about the property; it’s generally in neglect, the yard is just dirt and dusty, there’s peeling paint, and there’s no care about it’s upkeep. They’re willing to rent for $30 a night – a 30-night minimum – up front.

The ad is not being honest with expectations and is misleading, not showing two common areas, the garage and small living room (now advertised on Airbnb). Those two common areas were infested with vermin. One common area, the garage, is still cluttered. The second, a small living room, is now being advertised on Airbnb; it’s partly filled with clutter.

As a matter of warning, the host is not exactly a clean person; dirty clothes are lying around in common areas, piles of dishes are left in the sink, the house is dusty and musty, and there was a serous vermin infestation. It’s just matter of time before they return. What the ad doesn’t tell you is that the beds are futons; one bed is a old sofa bed in a living room surrounded by clutter.

The Airbnb bedroom currently advertised is occupied and full of clothes. If the room gets rented, that tenant has to move to the living room and the shared bathroom is with another tenant. If you rent the lovely living room – privacy by curtain – you get to share the bathroom with the host.

The ad states that it has smoke detectors, which it does, but only because I turned the landlord into code enforcement for not having them. She hadn’t handled other issues. She’ll ask you to vacate rather than do simple maintenance. It was easier to have code enforcement deal with her; their deadlines got her to move.

The house is fairly dirty. If you have to share the host’s bathroom, it’s a mess. My bedroom was next to it. I closed the door so I couldn’t see in. The toilet isn’t cleaned but once a month by a cleaning service, and the light in the bathroom doesn’t work; in fact, they don’t work in either bathroom. She’ll tell you that they are going to be fixed, but they’ve been broken for over five months.

The host never cleans – never. She had a friend crashing there. Her friend is the domestic help; when her friend moves out, the house goes back to full neglect. Something that was omitted in the travel brochure: the property is less than a mile from Ventura County Jail which discharges prisoners at all hours and the property is on a common path for foot travel.

There aren’t locks on some windows, there have been homeless people camped nearby. I pointed out to the host that just outside her wall is a bedding area, which doesn’t bother me, but it might someone else The bathroom is small, very small and shared with full time tenant. Typically the house rule is all showering must be done by 11:00 PM and none in the early morning.

One good thing: the house is 420 friendly. Despite what the host says, she smokes weed on occasion. Still, it’s not a well-kept property. The tenant and guest refrigerator and washer and dryer are in the garage and the garage is a nightmare zone; it’s dirty, has had serious vermin infestation, been cited for contamination and still has piles of papers, boxes and clutter next to the tenant refrigerator.

The place is loud. The host is a loud talker. She had a female friend crashing there, who was loud. Together they were exceptionally loud, talking on speaker phones.

The place is dirty with poor ventilation. The beds are thin, old, and had been used for years. Your clothes go into plastic bins or you have to keep them in your suitcase. It’s not a short-term rental; it’s leased month to month for a minimum of 30 days. The house was cited for lack of maintenance and it remains the same.

During my tenancy here, every tenant has said the host lied to him or her, denied any issues, even denied vermin despite catching three in a day, lied about repairs, and harassed long term tenants when complaints were made.

Airbnb has my Money and won’t Refund me

This Airbnb was in Annapolis and in a nice neighborhood, but it was the only house with overgrown grass and a steep walk up the driveway. At the front porch, there was suspect rustling in the grass and a large fly-infested trash bag next to the front door.

I went in, trying to get in as fast as possible to keep out the flies – an obvious health hazard that would not pass a health inspection. The hostess showed me the kitchen, which was supposed to be available to use – another health hazard. It was crammed full of food, not even enough room to make a sandwich. No room in the fridge. No lock on the door to keep valuables secure when not there.

It was advertised as having a private bathroom and it was shared. The mattress had a large yellow stain and two old, divided cheap foam mattresses on top and just a fitted sheet, no mattress pad. I woke up with bug bites on my neck. Actually, the owner woke me up because she had locked herself out of the house and wanted me to open the door. Nice touch there.

I immediately called Airbnb and the first agent was helpful and told me to leave and wash my clothes, and said they would reimburse up to $200 to stay at a hotel until they could re-book me in another Airbnb in three days. It has been one month and I still do not have a refund.

I finally filed a Better Business Bureau report and after telling the Airbnb agent, they decided to refund me about two thirds of what I paid, still short almost $200, which I guess was the price of staying in a crappy room.

Never and I mean never, stay at an Airbnb. If you stay there and are ripped off, file a Better Business Bureau complaint. Airbnb lies, backtracks and is populated with a bunch of incoherent dummies.

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Airbnb Nightmare in Cottage Country, Ontario

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I sent photos below to Airbnb to show the unhygienic and gross hellhole that was misrepresented as Muskoka Rocks in Gravenhurst, Ontario, Canada. It was filthy, unsafe and disgusting. It was impossible to stay and the host could not have improved our stay within hours. The house we stayed in was not the house in the picture on the website. It was a firetrap and was unlivable.

We have asked for a refund but got no response except for an offer of $200. This rental was $1600 for six nights. We went for a small getaway to celebrate one year of my companion being clear of Stage 4 cancer. I’m disappointed and disgusted by Airbnb’s lack of humanity and moral accountability. The host deliberately misrepresented the place and even put another gorgeous house on the site. Our one-star review has never appeared on the site. Any advice or help is welcome.

Playa del Carmen Airbnb Misrepresentation

My kids and I stayed in this unit for only one night and left early the next morning – less than 12 hours. We were in Playa del Carmen before heading to Cozumel to get married and then left immediately for our honeymoon.

Upon return to the country from our honeymoon, I attempted to write a review on both properties we stayed at, but apparently there is only a 14-day window to review properties. I had missed that window given I was on my honeymoon. It is imperative that future guests are aware of the status of this unit and that the host is notified that their advertising and preparation is inaccurate, inadequate and unsanitary.

Here are some of the issues. We arrived at the unit late at night to find that we were given an inaccurate entrance code on the security gate and the front door. We had to contact the host who showed up 30 minutes later to let us in and verified that he had provided the wrong code. We were let into the unit, dropped our bags, used the bathroom and discovered that there was no soap or toilet paper.

We are a family of seven and I had to go feed everybody after a full day of travel before returning to go to bed. I texted the host to let him know there was no shampoo, soap, or toilet paper and while we were at dinner, he dropped some off at the front door. We returned to the unit close to midnight and found the sheets on one of the beds was dirty, with hair and grime on a pillow.

We rented the unit because it could sleep all of us yet there was no bedding for the fifth bed. I gave up my bedding in order for my daughter to sleep on the pull out futon. Furthermore, the unit had not been cleaned much, if at all. There was a half drunk bottle of vodka sitting at the bar, the kitchen area was extremely poorly equipped and dirty, and the smell in the unit was terrible.