Airbnb Made Me Pay for the Grimmest Cottage Ever

I booked an Airbnb holiday cottage for a week in Aberdovey, North Wales, in good faith based on the information given in the Airbnb listing. I turned up after driving for hours to find a drab, damp, dark, dated, depressing and smelly cottage situated on a dangerous road — totally unsuitable for children. We left after ten minutes of walking into the property having paid £603 in total for the booking.

I raised a complaint with Airbnb within 20 minutes of leaving the cottage. The result is that Airbnb gave us a £50 refund of our total £603 we paid. It seems they sided with the owner rather than the guest. It seems they tend to do this as a rule. So as a guest if things go wrong, be warned you will lose your money and Airbnb will not help you, no matter what they say.

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