Airbnb Host Steals our Bags in Prague

The day of our departure the host had a menacing and insulting attitude when we spoke by telephone. We missed the hour of check-out (Monday August 26th, 11:00 AM) that he had fixed some hours before (he sent me a message at 9:00 PM on Friday the 25th).

When we arrived at 12:30 PM to pick our bags (with our passports and all our personal belongings) and leave the keys for the flat, we found out that our bags had been taken away. In a panic (we thought that the bags were stolen), I phoned the host. He explained to me in a very rude way that, as retaliation for missing the check-out time, he had taken the bags.

He told me that, because of my mistake, he had lost 15 euros, and that now I had to pay for that. I apologized several times and told him that we needed our bags because we had our flight at 3:00 PM. He told me that he was busy with other clients and that he didn’t know exactly at what time he would arrive at the flat with our luggage. “Maybe in two hours,” he said.

He even hung up the phone rudely saying that he couldn’t waste more time with me, as he was with another client. I knew he was trying to frighten us, as he knew we had to catch a flight. We waited in the flat some minutes and then the cleaning lady arrived (the host didn’t even have the courage to give us our luggage personally).

My mistake was that I didn’t check my inbox on Friday the 25th, and so I didn’t know the exact hour of check-out. Nevertheless, this error doesn’t justify the host’s rude, menacing and overall illegal action (he temporarily took away our bags with our documents). We strongly discourage other Airbnb guests from booking this apartment.

Dealing with Airbnb for a Lost Key is Ridiculous

We went to Yoshinori’s place (our host) in Osaka, Japan. Yoshinori has a strange check-in, check-out system. He let us take his key out of the mailbox when we arrived, so we have to put the key back at our departure time. We definitely put the key back when we left. After we went back to our country, we received a message that Yoshinori wanted us to pay $200 because the key was lost. I asked Airbnb for assistance, mentioning that we definitely put the key back in and they should check any surveiliance cameras in the vicinity; $200 seems unreasonable to replace a single key. I received a reply from Airbnb saying that the $200 is reasonable, and I should pay. Ummm…. what about me putting the key back where it was supposed to be? What about Yoshinori’s loose security? They are just making us pay. I HATE Airbnb, and I HATE Yoshinori. What should I do now? I will not pay the money, and is it even possible to sue? I want to get some kind of legal help. How can this be possible?