Sub-Standard Standards at Wales Airbnb

A week in Wales went wrong from the start. We booked Friday to Friday but weren’t expected until that Saturday. The property was new to the host and not ready for letting, with many pictures and mirrors on the floor waiting to be hung. The host’s partner asked if he could stay over for a night to carry on with the preparation, leaving the Saturday afternoon after hanging a few pictures.

Our five-bed property had two usable bedrooms. The host had spent lavishly on bedding and towels, yet failed to clean the property which they had recently acquired after it had been empty for over 12 months. The host had inherited crockery, cutlery, and white goods from the previous owner. The crockery and cutlery was filthy, greasy and contained food residue from the last use (some months earlier) The cutlery tray was mouldy and contained dead insects; it was obvious that none of it had been cleaned since the property was purchased. The host had left a pair on her knickers hanging with the aprons in the kitchen. The lovely garden had a number of piles of dog dirt which ought to have been cleaned up before we arrived.

Rather than post a poor review we decided to give the benefit of the doubt to a new business (particularly as the host’s partner is a lovely man) and offered advice on where improvements could be made, in person, when we left. The host then posted a vicious personal attack on us, probably because she thought we might have left negative feedback. Unless the host has learned how to clean, or employed an outside cleaning company to deep clean this property, I would avoid it like the plague. Speaking of plague, we all had flea or bedbug bites on our feet and ankles during our stay at this holiday. I can’t say for sure where they came from but I have my suspicions. This ought to be a beautiful property and could be if the host takes on board guest feedback instead of posting vicious small-minded comments from genuinely disappointed guests.

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One Comment

  1. as first guests we had to rely on the good reviews of her other property in Bristol. And no, it was not cheap. the lessons learned from this are 1) leave the feedback the place deserves, 2) as you say, don’t book a place with no reviews and 3) this site has removed the property name for some reason! Strangely the 5 bed property now has 1 ‘good’ review which effectively bigs up the issues we raised with the hostess, from another airbnb hostess who doesn’t live too far from our hostess. Double strange, her ad has now been changed to show some of the areas we complained about as wonderfully clean, and she now charges £50 a stay for cleaning. Perhaps she no longer asks her guests to strip their beds and leave the bedding in the kitchen. Berea is a lovely area, but bryn-y-mor left a lot to be desired.

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