I just had a guest who requested an early check-in on Friday and my house manager accommodated him by letting him drop off his bags at 10:00 AM. While there the guest noticed the house manager was doing some very minor touch-up on a leather couch with some leather polish. Later that day at 3:30 PM (30 minutes early), my house manager called the guest to let him know the house was ready. The guest returned with eight people vs. the five they said they’d have in their party.
On Sunday, they complained to Airbnb that we were doing some major renovation and wanted a full refund for their three-night stay. They were scheduled to depart the next morning. My house manager and I instantly recognized the guest was a rat and trying to take advantage of the situation. So, we demanded Airbnb kick them out.
After about five hours on the phone with Airbnb and threats to call the police the guest finally left. Fortunately, there wasn’t any damage. However, Airbnb refunded the guest’s third night which I think is out of line. The guest cancelled their reservation by their trying to cheat me, my house manager and Airbnb.