I had an accident and was seriously injured in February. On March 11th I advised a host that we would need to cancel our trip planned for April 29th. I provided a medical note supporting our claim. I also asked for a full refund as I qualified for a refund under extenuating circumstances. The host ignored my emails and refunded only 50% of my payment; he didn’t even bother to respond. I asked Airbnb to get involved and support my request. I have heard nothing so far. As a result of my injury I will be operated upon soon and my recovery may take up to eight months. I gather Airbnb doesn’t care to comply with their own policies. I am still hoping to get a refund. This is one disappointed client.