The guests checked in at 3:00 PM. At 8:40 PM they sent me a text complaining about seeing a cockroach in a 70-year-old beach house in Hawaii. I did not see it until 10:00 PM, so I planned to respond in the morning. I woke up at 5:20 AM to find an email from Airbnb stating I had until 5:40 AM to respond. I wrote them back immediately and at 5:50 AM I received another email saying the guest had been refunded completely for their booking: $3,600.
I disputed it and contacted Airbnb immediately. After a day of them ‘investigating’ it and getting staged photos from the guests showing the house was not clean I was sent an email with a link to their refund policy. Nothing. These guests and Airbnb just ripped me off. I will never use them again. They do not look after the host of a property. Stay away from Airbnb.