Reservation Cancelled Last Minute in NYC

So, I had this wonderful, romantic trip planned for my girlfriend and me: tickets to a Broadway show and a “fantastic” room right in Times Square that I booked through Airbnb. However, less than two weeks before our scheduled trip, I received an email from Airbnb that simply said: “Unfortunately, your reservation has been cancelled.”

That’s it! No explanation, nothing except the option to credit my account or receive a refund. There is no option to contact the owner from whom I was renting. This is my first experience with Airbnb and will very likely be my last. How can one make plans under these circumstances? My son has several upcoming Airbnb reservations. I will advise him to cancel and book hotels. I would certainly never recommend Airbnb and have no intention of giving them a second chance. Oh well, back to Hotels.com.

Posted in Airbnb Guest Stories and tagged , , , , , .

One Comment

  1. We booked with airbnb for an artists loft in Montreal for a week beginning the long weekend. We live in Edmonton and are in Quebec for 3 days then heading to Montreal. Received an email this afternoon that our host cancelled our stay due to a legal issue her building had with her renting her suite. We are stuck in an unfamiliar city going to another unfamiliar city on a long weekend. Everything is booked. Airbnb is of no help. Totally devastating for us.

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