I’ve requested to have my Airbnb account temporarily reinstated after having three emails and several Tweets ignored. I have been trying to sort out possible bookings for next June from my account, only to find out that it has been temporarily disabled due to security reasons. There was a message requesting me to email Airbnb at firstname.lastname@example.org, which I have done. In the first instance, I have never received any correspondence from them regarding this matter, and have had to find out secondhand that I cannot access my account. There was a very tentative message saying that the account had been suspended due to security reasons with no explanation.
How can I get the account reinstated if they don’t answer my emails? I am trying to arrange for a place to stay in Budapest next June, and would like to get in touch with prospective hosts before I try to make a booking. Some help and an explanation from Airbnb as soon as possible would be appreciated. I have previously used Airbnb without any problems, so I don’t have a clue why this is happening.