So I had been renting out my motorhome on Airbnb for over 18 months and had never had a problem with a client. All my feedback was 100% positive and absolutely great comments. I had rented it out approximately nine times.
After selling the motorhome I decided to rent out the spare bedroom in my home. The second customer I had filed some sort of complaint about me. I didn’t know what it was about. I got a call from Airbnb and they wanted to know about what happened during the incident at my home. I said I had no idea what they were talking about and didn’t even know their was an incident. They said the renter filed a complaint but could not tell me anything about it and I would have to wait until their investigation had been completed.
Then next thing I knew I got an email from Airbnb stating my account had been deactivated and I could no longer rent or use Airbnb: no explanation, no reason. I still have no idea what the complaint was about. All they kept saying when I called or emailed was for privacy purposes they could not tell me anything. What a crock.
I have no idea what this woman complained about and now I can no longer rent out my space. After my account was deactivated, I tried to contact the customer, but she refused to respond. I left a message on her phone and sent her a text. No response. Airbnb does not give a crap about the renters; they believe everything the customer says. There is no way of even fighting something like this because they will no longer respond after their final decision is made without even the courtesy of telling you what was wrong in the first place.