Not Happy About Airbnb’s Cancellation Policy

VRBO

My son was due to be married in NY in August. I had paid $3800 to secure an Airbnb accommodation. I am in Australia. The wedding has been postponed for one year and travel is not allowed.

The host has been lovely. However, as I cancelled, Airbnb is holding $901 in fees. They say this is fair, as my cancellation is not covered by extenuating circumstances. The host is also angry, but it doesn’t seem to matter. I regret not asking her to cancel the booking as I feel perhaps I would have been better situated? Message after message, case manager, phone call but no refund from Airbnb. I am devastated.

Any suggestions?

VRBO

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