My family of four was supposed to travel to France at the end of June. Clearly with the state of things we can’t go. I cancelled the reservation.
On my host’s page, it clearly says that I am entitled to a 50% refund minus the Airbnb service charges. When I talked to Airbnb, they told me that the host had refused the refund due to her “strict policies”. The host told me (albeit with a language barrier) that it was Airbnb. I also received a message after cancellation stating the amount I was to receive back. I have verified this with a lawyer in my family.
Now Airbnb won’t answer my messages and I am totally stuck. There’s no way that anyone will be travelling to France anytime soon, but I am so angry that I want my money back on principle. We even offered to take a full credit to use another time but they refused that as well. The blame game going on is astounding. This is the worst customer service I have ever received, and we are both in the hospitality industry so know a thing or two about this.