I am a host and just started a vacation in Greece as a guest a few days ago. Unfortunately, as soon as we arrived we discovered that the place was very, very noisy because it is on a very traffic heavy road, and does not have proper modern windows. We could not sleep and after the first night, decided to change our accommodation, as we could not spend our vacation there.
We immediately contacted the host and Airbnb support to get refunded for the unused nights (we ended up staying for three nights, the time to find another place). The host denied the issue, saying we knew all about the place (which is not true, we knew it was near a street, but nothing was mentioned about the level of noise to expect).
Airbnb support has not been helpful at all so far; for three days they have been asking me to send sound recordings, which I have done, but their email address email@example.com does not work, and they don’t understand it. The support staff seem to be very weak and unable to help me. I had to cancel my 21 days stay after three nights, and for now I still have to pay for 50% of the remaining 18 days, so we are paying 1700 Euros for three horrible nights.
Please can anyone help – what would you do in this situation to get a refund? Who can I contact at Airbnb to get a serious resolution and refund? Thanks very much.