This July we booked the loft in the centre of Paris (, which was written to be family friendly and could accommodate 12 people. We were 12 adults (incl. 3 people over 70, 2 small children and one person with down syndrome) The host knew that it was a big family and did not say nothing. When we arrived at the loft, it was a horrible experience!! First, we had to wait in a tiny corridor at the door of the loft, as the host was finishing cleaning. The real nightmare was when we entered the flat, it was very different from the pictures on the website. It was a small and dirty loft, which could accommodate max. of 6 people! The second floor was covered with the mattresses, that a person could not even walk. There was information about extra mattresses, however all of them were very dirty with holes and bed smell, they looked like they were taken from the trash. Staying on these mattresses a person could easily catch lice or fungus or smt even WORSE!! The flat was extremely children unfriendly, as the sockets were out of the wall. We cancelled the booking and we were trying to negotiate with the host, but he was behaving very rude, he started to eat in front of us with his friend. We did not use the flat, and we had to spend a fortune making a last-minute booking of the hotel, which could accommodate 12 people for a week!! Airbnb could not help us, I was calling many times to the customer support service, sent e-mails, the case was under the supervision of five people or more… One time one CS told me that we would get the refund, the other day her colleague wrote the opposite information. In the end, we could not get the full refund (2120 euro!!), neither could leave any comment of the host. Be careful with this host and avoid booking through  A very sad experience!!!

Posted in Airbnb Guest Stories and tagged , , , .

Leave a Reply

Your email address will not be published. Required fields are marked *