I’ve only used Airbnb twice in my life time. I got up at 6:00 AM, saw spam in my inbox, and then a notification from Amex stating that my account has been maxed out. I logged in. To my horror, a transaction of £14,729 was pending to Airbnb.
My Airbnb account was linked to my Google account and I’ve set up active PayPal, which was linked to my Amex account. Hackers had also cancelled and removed my number from Airbnb, and spammed my inbox with thousands of emails.
My first instinct was to call Amex and log a dispute to PayPal. I couldn’t log into my Airbnb account but got a UK number to call them. Investigations are still pending. PayPal for some reason approved the payment to Airbnb. When I logged the dispute they didn’t approve it. I had to call them twice to explain my situation.
Just be wary out there. Airbnb customer care were totally useless; I had to chase after them again at the end of the day and they have not refunded PayPal or contacted them on the fraud transaction.