How Long Do I Have to Wait for My Refund, Airbnb?

My last Airbnb guest left red spots on my two antique pillows. He left and didn’t tell me that he had spoiled my linen. I filed a complaint and he said he didn’t tell me because I was not talking to him. I don’t know how words we exchanged, sentences, and conversing is not considered talking. My pillows were antique: one of a kind that were spoiled and cannot be replaced. I requested $200 for damages. The guest sent me $65 and I said, “No go, son.”

He replied by saying, “they weren’t that special.”

How does a snotty nose brat know how special something is to me? Airbnb took a $1000 deposit. They were supposed to resolve the case in 72 hours; it has been almost two weeks. Is Airbnb more concerned about making more money that it is about treating its hosts with respect? I have called too many times and sent too many emails. A supervisor was supposed to call me at 3:00 PM today. It is now 9:00 PM tonight. Which day was he talking about? A million years from now?

Posted in Host Stories and tagged , , , , , .

One Comment

  1. Your first mistake is using one of a kind antique *anything* in your apartment if you are letting to airbnb guests aka strangers.

    $200 pillows??

Leave a Reply

Your email address will not be published. Required fields are marked *