You be the judge: Who is at fault, the host or guest?

My experience with Lane & Elizabeth was absolutely awful. As I reached out to Lane attempting to meet at the house at 3:00 PM to check in, he could not make it at that time and it wasn’t convenient enough for him; he pushed it to 4:00. The second I walked into Lane’s place there was an overwhelming smell of chemicals. Lane spoke to me as if I were a child being given a lesson, as he barely showed me around, handed me the key rudely, and left. I already felt uncomfortable. As I began cooking dinner I could hear the neighbors walking around above me and clearly hear conversations from the hallway, outside and through each of the walls of Lane’s place. It was already an issue that the walls were so thin and if I would have known they would so easily let sound pass through I never would have rented the place.

I continued my evening with a few friends. I made sure they kept their voices down to avoid any noise complaints and sure enough after Lane responded to my question about how to set up the television he mentioned a noise complaint. At first he explained how clearly the neighbors would hear anything happening on the balcony so I warned my guests. Soon afterwards I received another text demanding “the party be shut down”, labeling my gathering as a crazy party Lane was stressing over. He said the neighbors were angry and he didn’t want to have to drive over and leave his pregnant wife at home. This is Airbnb, an official business under a professional transaction. Although I understand Lane’s complaint about having to deal with his nine-month pregnant wife it was very unprofessional and did not concern me as the cause of the stress he was experiencing. He continued to text me that the “Party needs to end now. The party needs to end.”

Receiving these texts was beyond annoying because there was no party happening. On a Friday night at 10:00 PM I was being told to send my few guests home and make me feel like we were being extremely loud when it was truthfully not loud at all. Next an Airbnb manager called and spoke to me about the complaint purely being about loud voices on the balcony and nothing else. By this time I had completely silenced the music and had minimal friends over who were all just talking and eating. It was extremely frustrating to be yelled at by Lane over text when I had followed all his instructions and kept the noise to a minimum. This still wasn’t enough. At this point we were over the night and extremely disappointed to have been bothered multiple times, complained about when I had been responsive, and in communication with Lane and the Airbnb manager who had called twice. The Airbnb manager was very polite and understanding and completely willing to accept a compromise in the end.

Five people did sleep over, which I honestly had not known would cost extra or be an issue, but I did agree to pay an extra $25 per person. This was my fault and I just wanted to compromise in some way. This $705 will not be paid to Lane because my experience was just as unenjoyable as his. He complained that there was a balloon stuck in the fan which would cost $100 to fix. We had meant to remove it but no one was tall enough to reach. It was not tied in or stuck at all, it was simply wrapped around and an easy fix for any of us. It is crazy how angry Lane was the next day. He texted me saying his place was trashed which was completely not true. We had taken out all the trash, washed all of our used dishes and cleaned all the trash and food. Anything we had brought was removed from his unit.

I paid a $45 cleaning fee and all we left for Lane’s cleaning crew – himself and his nine-month pregnant wife – to clean was the floor which had chip crumbs on it. Lane also complained that we had left a phone and bullets, which was innocent enough. A friend of ours came from the army and left them with his phone, there was nothing more going on with them. I do understand how this was probably scary but I assured them it was an innocently mistake and we could provide any proof if necessary. My friend was not able to retrieve his phone right away because Elizabeth held it hostage in exchange for her blanket, which we mistakingly took because I thought my friend had left it. She sarcastically responded to us finding it saying: “Oh, all of a sudden you now have the blanket”. She was extremely rude, and harshly accused my friends of trying to steal it.

The last complaint Lane left was regarding burns on the sofas and carpet. These burns were there when I had first come into his unit. I saw them myself and asked Lane about them because I clearly read that one of their few rules was no smoking whatsoever. There was no one smoking at my gathering and I can assure you that I am being wrongfully accused and attacked. I do not feel it is right to charge me $705 and unprofessionally handle this situation due to the anger and rage Elizabeth held towards us, someone to whom she had never spoken.

Posted in Host Stories and tagged , , , , , , .

8 Comments

  1. Guest from hell…
    The overnight guests alone give you absolutely “0” credibility about the entire story..
    Poor you… we’re all your friends from out of town, why didn’t you threw the party in one of their homes?

  2. Going to go with siding with the Host. Although both Host & Guest may have been equally difficult to work with – based on the Guest’s comments he did in fact admit to many of the concerns that the Host expressed and his own story portrays a very ‘blatant attitude’ towards any and all the issues. What Guests fail to realize is that even the slightest of voices WILL carry in an enclosed area, especially on a balcony.

    The Guest violated his agreement having ANY extra Guests over without the consent of the Owner and furthermore making them over-nights. There are MANY reasons that Owners put restrictions on Guest count and Guests must remember that the Owner rented their property to the GUEST. Not to the Guest and any Guests they chose to invite over.

    This one goes to the Host in my opinion.

  3. the guest, just wants to get out of paying.
    they did the wrong thing, and know it.
    Amazing how people say how rude, when they get confronted by their own bad behavior.

  4. Wow – I will vote with Mark Beards comment – this was a nightmare GUEST – unauthorized additional guests, bullets & balloons!! I just hope the hosts had a security deposit from these guests!!

    • airbnb’s security deposit is worthless.. you would know that if you were a host.

      I’m not sure this a nightmare guest? but.. think a little give n’ take here works..

  5. Sounds like a nightmare guest. Plenty of friends visiting, unauthorised guests sleeping over, balloons? (That’s a party), not sweeping, stealing a blanket, loud music etc etc.

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