Incompetent Airbnb “arbitrator” circumvents policy

I had a guest who first said she was “uncomfortable”, then changed it to she “feared for her personal safety”.”She ended up saying she was about to have a panic attack and said she ran out of my house because she was “afraid for her personal safety”. She also said the last host who she told that she was “uncomfortable” just handed her money for a refund, and she wanted me to hand her cash, which I did not even have yet. These days if you’re lucky they pay on time, which means 24 hours after the guest checks in. Then I had to deal with an Airbnb “arbitrator” named Kevin T who did not seem to know what “Guest Refund Policy” was and kept dismissing what I was saying, and only listened to her side without giving me a chance to defend myself. In the end, he circumvented my cancellation policy, and yanked nearly $1500 from me. He told me on a recorded phone call that he would pay me for 3 days and paid me for less than 1. Now, the case is closed. I love the way they do something unconscionable and then say the case is closed. Oh yeah, their legal team was supposed to contact my lawyer but never did. No way to contact their legal team. I am thinking of contacting the American Arbitration Association. I wonder if Airbnb will ban me if I do that. I guess transparency and honesty will go out the window at that point.

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One Comment

  1. I wrote about what he did on and they contacted me and tried to say that is not how they normally do things. However, in my experience it is. They agreed it was all wrong, but since the case was closed they could only give me $500 of what they owed me, so I have decided to contact the American Arbitration Association. I was afraid they would throw me off and I do not want that to happen until I can get all my booking from Home Away, etc. However, I realize they only care about money so maybe they will not. Anyway, I hate that company, and I do not hate easily. I never really hate anyone. I have never been treated so badly and I am a super host. They do not treat me as if I am an asset at all. They are disgusting.

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