Back in June, I booked an Airbnb for work for around $300 total for the weekend. Due to an abrupt illness, I had to cancel. I missed the refund cutoff by one day. I emailed the host my explanation and they did not give me a refund, so I escalated the issue to Airbnb where I had to provide documentation of the illness. I sent them all of my patient intake forms from the doctor with all of my information, the doctor’s information, and my diagnosis.
The response from Airbnb was that this was not enough information to prove I visited the doctor and that my case was being closed. What? I didn’t even get an explanation as to how that was not sufficient. I responded by asking what else I could provide then, and they stated that a signature from the doctor was needed but that they would still be closing my case because it can’t be opened for more than a few days; I should reply when I get the paperwork.
Fast forward a week letter, I obtain an itemized bill from my doctor showing my diagnosis codes, the day I was treated, and all of the doctor’s information. I emailed this back to the Airbnb thread email and was given an automated response that my email was received. Fast forward two weeks later, and there has been no response at all from Airbnb. On my account, the case shows that it is in progress so it will not let me contact Airbnb again to see what is happening. I swear they’re just ignoring me.