Husband & Pregnant wife +19 month old baby girl look forward to a last holiday before newborn arrives…… WRONG! It was a disaster staying through Airbnb with FABIO & CHRISTINA. Looking at the beautiful photos of Byron Bay & all the options on airbnb, I booked ahead looking forward to a well earned rest before our new born arrives in December. We headed down from Queensland to New South Wales forgetting about the 1 hour time difference(NSW 1 hour ahead). We were asked to let them know when we would be arriving so I said 2 pm, approximately, when we arrived there was no one there as we had the times mixed up! No big deal I thought just an error in judgement. When I called Fabio, I asked when we could be given access, he started getting angry & did not seem to want to remedy a solution. Eventually I passed him onto my wife to let her work out a solution! We managed to get him to agree to come to the houses an hour later. If he had explained/communicated that we had to be there at a specific time as he would be waiting specifically for us, then I could have understood his annoyance, but he did not! His partner I guess, Christina, was there and did all of the talking, he said nothing, not an apology, not a peep, which I did think was odd after he had been so angry on the phone. We all stood in the kitchen, I checked the room out, It was ok, the bathroom was ok, then I thought that I had better check that the bathroom was just for us. The reply was “no it’s a shared house with 4 room”, & the kitchen to was shared. I explained that was not what I was expecting as my understanding was that we had booked a self contained unit!! Christina then offered for us to cancel/ not stay & “she would not be offended” along with the fact that she did not have the money, Airbnb had it, & we could get it back from them if we wanted. I gave my pregnant wife the option to make the decision to stay or not. She chose the latter. We said goodbye & left, trusting what we were told regarding the monies/refund! We were left at 5pm Halloween evening on the side of the street scrambling around frantically to find accommodation, we ended up sleeping in a caravan/ mobile unit, not the holiday we were expecting sadly. Then we moved out and stayed another 2x nights somewhere else. When I returned to Brisbane I followed up with airbnb & Fabio & Christina for our refund…………. We are told by airbnb that Fabio & Christina HAD received the monies in full & they could/would do nothing as they could not force them to give the money back as per verbal agreement…… When I asked the Rude host Fabio he said that it was all our fault & we should have gone online on the day we left to get our monies back!! Fabio & Christina are using airbnb to scam/rip off money out of unsuspecting customers who do not know their rights & are lied to in order to take advantage of in this kind of situation! I wonder how many other people have been caught by this couple & others using the same tactics. In the end I gave them the option to play fair & give the money back or I would have no choice but as my duty to warn there people wanting a cheap holiday NOT TO BOOK THROUGH AIRBNB. “BUYER BEWARE”, THE OLD SAYING GOES! IF SOMETHING SEEMS IS TOO GOOD TO BE TRUE THEN IS PROBABLY IS! A VERBAL AGREEMENT FROM HOSTS MEANS NOTHING, AND AIRBNB WILL DO NOTHING TO HELP YOU!
you needed to cancel the same day unfortunately with flexible cancellation rules. after the stay has expired the money will be released to the host.