I live next door to an Airbnb that could serve as a case study in everything that is bad and wrong about Airbnb. You name it: late night parties, daytime noise, outdoor speakers, irresponsible fires, trespassing, and so on. It is an illegal operation that the town is well aware of, yet they claim they are powerless to stop them, despite clear violations of town ordinances.
As with many municipalities, the problem here is big and growing and overwhelming to a small town. The police have been useless. All of the neighbors complain about this place amongst one another, yet most are afraid to take any action, both from a natural aversion to confrontation, but also for fear of retaliation by the Airbnb operators, including myself; they have been aggressively hostile to those of us who lived here before they bought their place and turned it into a hotel and “event house” and destroyed the privacy and tranquility of our little corner of the California desert.
It is hard to describe the destruction of a neighborhood and a way of life, but everything we moved here for has been ruined by Airbnb. Many ask: why don’t you just put up a fence? Part of the beauty of the place was the absence of fences. Everyone lived here and respected one another’s property. All that is gone. Some have asked: why don’t you just move? To that I would say: where to? Where can I live without the risk of an Airbnb opening across the street?
It is a great thing for people looking to make money with their second home, but for those of us who live next door, it is a plague. What I’m trying to find out is whether anyone has had any success with Airbnb’s neighbor complaint line. Are they genuinely responsive or are you dealing with a chat bot? How much evidence do they require to take a neighbor’s complaint seriously? Has anyone ever been delisted from Airbnb based on a neighbor’s complaint? what was the nature of that complaint? How long did it take? Thanks for any feedback with a success story.