I am keeping this short: I have had more than ten people come to my place saying it was great when they arrived, only to complain when they left, telling lies about my place being dirty, or messy. It is one of the most beautiful houses in the neighborhood. Truly outstanding.
Then Airbnb punished us hosts with penalties, account blocks and permanent suspensions as well as sometimes even giving back the money to the lying guests. I do not know who is more of a thief, Airbnb or the guests.
What is worse, they block accounts for no apparent reason, and don’t give you solutions or answers. Authoritative is not even descriptive of their unprofessionalism. I mean, if hundreds of guests are happy with my service and suddenly some of them say they want their money back… then they believe that? That’s outright stupid. Way to go, Airbnb.
All the money and effort we have put improving the house to be able to have sustainable self employment went down the drain. Thanks to Airbnb for being unhelpful, unprofessional and basically, robbers.
Airbnb must protect the host. We hosts are the ones risking our properties and even our safety. It is as stupid as it gets to protect a -5 feedback guest against a positive +200 Superhost. It’s not even a smart way to make money. Airbnb prefers quick, easy, dirty money. They really need some eyes on them to control such a dictatorial, abusive company.