1. You’re not alone. I rent rooms inside my home. I contacted Airbnb asking them how to stop a guest booking again several days before his check out. He was rude, breaking house rules, which included bringing a stranger into the house and didn’t mix well with other guests. When he left he stole the bed linen, including the change I had given him after the first week, and a bath towel. He had also stained the top of the dresser and the bedside table. I reported the theft and damage to Airbnb and provided evidence, which included exchanged emails on the platform. In response, the guest gave me very negative feedback, and because I hadn’t done Airbnb for over one year and this was my first review in 12 months my rating went below 3.67 and Airbnb suspended my 4 listings for one month. Spent weeks trying to appeal their decision and get the review removed because he had threatened me in writing with the review. No help whatsoever! Still haven’t heard about my claim for the stolen property and damages either! Didn’t matter that I had 190 great reviews before. One bad review was enough for Airbnb to close me down. 190 positive reviews versus someone with 0 reviews using a false ID (I don’t know how Airbnb overlooked my settings for government id verification) who’s a thief and a liar. Whose side are they on?.

  2. Similar thing happened to me, guest came in and took nice towels to areas on top of baseboards behind sofas to say it was really dirty and got a 4,000 refund for a month. I paid $300 to clean it and will have to eat the cost of another cleaning, and the calendar that’s blocked for a month.

  3. DITTO, I have just been suspended due to a punk kid who was mad when I requested additional cleaning fee for an unauthorized party and smoking in our rental. Not only did Airbnb not have my back they didn’t even call or contact me to verify false accusations he made. So this kid who will continue to rent and do this goes free and I get suspended. It’s horrible that Airbnb treats their hosts like this. I will never use them
    To rent a place ever and I will make sure I tell
    Everyone not to. They need to realize without hosts they don’t have a business.

  4. Same thing just happened to me. Super host for 5 years. Glowing reviews. I still have no clue what happened, but a guest with zero reviews got me booted. My guests after her all gave me 5 star reviews. Now all my upcoming rezos are cancelled and I can’t access my account. Airbnb never had my back when I had issues with guests.

  5. If you need back on, your.rentals will manage your listing for 10%. NOT a very efficient company, but better than nothing and cheap. Sadly, Airbnb competitors just don’t book many guests.

  6. Similar situation here. After being a superhost with mostly 5 starts, airbnb cancelled my account, my property manager account, Permanently. I had let a guest use the garage to store some items while she went for 5 days to the beach. She returned, picked up her things, and called me that her shoes were missing. Well…sorry…I have no idea what she had, but I am not insuring her for unknown items when she got to keep her things for free as a favor. She threatened to tell airbnb that I was “sexually harassing” her, which had never happened. Airbnb shut me down without letting me know what exactly the incident was (none existed so it had to be made up). Go with Expedia…I’m fully booked. And they will back the hosts.
    Airbnb guests…just make a serious false claim against your hosts if you want them permanently kicked off their platform. All hosts come to expedia ….and you will not be sorry. airbnb is going down.

  7. It seems to be a common thread among the dot-com corporations whose business models position them as leasing agents, to scapegoat the host in order to avoid responsibility.

    They will claim it’s just their “policy,” but it’s easy to find examples of the same companies waving rules and policies when the guest is at fault.

    Here Air BnB wanted to put it all on you, because they were very likely exposed legally for endangering a minor.

    I hope you found an Air BnB competitor to work with. VRBO is one that existed long before Air BnB, & did very well. Also stay tuned: you may discover a new competitor! 😉

  8. Hi there,
    I had a similar issue. My place was left totally damaged, carpets stained, wardrobes damaged, smoke detector pulled out, a painting Slashed, guitar broken, glass broken, cups thrown in garden bed, cigarettes everywhere, alcohol bottles and rubbish left all over the place, alcohol, blood, faeces, vomit, chewing gum and God knows what else left in my bathroom and the list goes on. Stay on top of Air bnb, be insistent and persistent. They turned my place into a brothel & had 4- 5 girls in there according to surveillance coming in and out of the place. Took me over a month to get compensated with receipts etc but keep hounding them till you get a response. I know how hard it is as your source of income but tell them your not happy, dissatisfied and as a superhost will go to their competitors. Hope this helps..dont give up, be persistent and insistent.

  9. Something similar happened to me. It just isn’t worth it. The risk is too high even with investment property. Take my advice. Steer clear of airbnb!

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