Family Reservation in Spain Cancelled after Three Months

I made my reservation with Airbnb about three months ago to go to Seville, Spain with the family. I rented a beautiful condo that accommodates seven people and paid a little more than $3,400 for ten days. We had planned on going to see the processions that take place during Holy Week. After purchasing plane tickets and seats at 190 Euro each, I received an email from Airbnb asking me to verify my identity. After copying my driver’s license, and giving them access to my LinkedIn and Facebook accounts, they cancelled my reservations. I called several times, and was told that someone at customer service was taking care of it and that he would reply shortly. Sure enough, after I hung up the phone, I received a reply with an email that essentially said it was just too bad and they didn’t owe me an explanation. What am I supposed to do now? I have asked them to have a manager or someone call us but they never have one available. All they keep saying is that someone will call me, but I haven’t had any luck.

Posted in Airbnb Guest Stories and tagged , , , , , .

2 Comments

  1. This sounds like the host didn’t like what he saw on facebook. Or else he pulled a fast one to pocket some of your cash. You don’t state what happened to your 3,400 dollars. Maybe you’ll get some of it back if you persist. Don’t expect airbnb or the host to care, or be fair. Do yourself a favor, use whatever you get back to go to somewhere nice in america. Europe is not what you think it is. It is nasty. The people are nasty. You won’t have a good time.

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