I made my reservation with Airbnb about three months ago to go to Seville, Spain with the family. I rented a beautiful condo that accommodates seven people and paid a little more than $3,400 for ten days. We had planned on going to see the processions that take place during Holy Week. After purchasing plane tickets and seats at 190 Euro each, I received an email from Airbnb asking me to verify my identity. After copying my driver’s license, and giving them access to my LinkedIn and Facebook accounts, they cancelled my reservations. I called several times, and was told that someone at customer service was taking care of it and that he would reply shortly. Sure enough, after I hung up the phone, I received a reply with an email that essentially said it was just too bad and they didn’t owe me an explanation. What am I supposed to do now? I have asked them to have a manager or someone call us but they never have one available. All they keep saying is that someone will call me, but I haven’t had any luck.