Two days ago, I received a text notification from a woman named Carmen through Airbnb as a guest attempting to book. Since I am a guest user with no listings, it obviously concerned me so I logged into my account. Unbelievably, someone listed a property in China on my account, and someone did book the listing (Carmen) but then cancelled. It appears that the $80 paid was refunded so I wonder if this Carmen person was involved in the scam or just an unsuspecting customer. I cannot see any way to contact Airbnb directly to remove this listing (I delisted it and changed my password but if they got in once there is nothing stopping them from doing it again). I was able to change the descriptions but again – if they can get in they can change this back and continue to fool potential Airbnb guests. Any advice would be appreciated since I cannot seem to reach anyone at Airbnb to report this.