My fiancé booked three nights at an Airbnb in Denver. The listing said that it was multiple acres of beautiful mountain country. It was less than an acre and it backed up to a trailer park. She barely missed crossing direct paths with a bear because of poor composting practices.
The listing advertised no pets. She found evidence of animals and the person tending to the property admitted to a dog being in the room. The door didn’t lock. There were holes in the door looking directly at the bed. It was repulsively disgusting. She found white dried up bodily fluids in the bed. When the person changed the sheets she watched in horror as the girl crawled around in the bed with filthy dirty bare feet to put the sheets on.
The host was rude and never even present. Airbnb has been rude, uncaring and dismissive. This host is terrible and a scammer, and Airbnb is a terrible company.
Airbnb has gotten so bad that they received a D- on Better Business Bureau. Magically recently they appear as an A+ now. When the BBB was asked why, they said it was a glitch. There’s no accountability. Just the fact that there’s a website called Airbnbhell.com is probably a red flag, but hopefully after reading this you will come to the conclusion to just stay at a nice motel. At least they will answer and be courteous and there is a management system in place to deal customer concerns.
If you were wondering: even after all of this we only received half of what we paid.