Airbnb Screwed up and Charged me Twice

I had been scheduled to go on vacation and had booked my flight. I went on the Airbnb app to book a four-night accommodation one day before my vacation. As I was making the booking and making payment, the app screwed up and rejected my booking. I then received an email from Airbnb stating that my booking had been cancelled and they were processing my refund. It stated that refund may take up to 14 days.

They had charged my credit card twice and cancelled the booking. Now I have to wait for up to 14 days for twice the amount for my refund. Now I’m short on money to use for my trip the next day as they had charged twice my planned four-night accommodation amount and processed a refund.

I called Airbnb. The call was almost an hour long and most of the time I was put on hold. I was calling from Malaysia and thus paying for the call. A manager was supposed to return my call within two hours but no call came.

It was a grave mistake on my part to book my accommodation through Airbnb. It has now screwed up my vacation as my money has been charged twice and its in the process of a refund that will take almost two weeks. Airbnb screwed up my vacation and they have no balls to take responsibility for their screw up. I believe there are many others who have the same experience that I have just gone through. Screw Airbnb.

Posted in Airbnb Guest Stories and tagged , , , , , .


  1. Oh my gosh th same exact thing happened to me just hours ago! The first reservation “didn’t GO through” according to Airbnb support, however my account statement online showed it had processed and took the full payment. So Airbnb support issued a refund for the first initial reservation screw up, and they told me it would be okay to go on ahead and complete booking again. Same thing happened the second time! It took the money off my account, but didn’t go through on the “Airbnb end” so they had to issue me another refund. So two separate refunds, totaling A LOT of money that will take up to 15 days to receive….and yet no space booked ? I absolutely refuse to book a third try until I get my complete refund back from the first two attempts. How has it worked out for you? Have you received your refund yet? Best of luck!

  2. Will thinks the whole world functions like the USA. Typical arrogance. In most countries your credit card company won’t refund you to prevent fraud.

  3. No screwing here: it’s called international banking……. Dispute the charge with your credit card company and you’ll have your money back within hours.

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