I had paid for and confirmed a booking through Airbnb, which was cancelled due to a glitch in their system. On the night before my flight and less than 24 hours before my scheduled check in, I logged back into Airbnb to get my check-in information and the booking was gone. It took over an hour to finally get a person on the phone from Airbnb, and then another hour on and off hold.
All they could tell me was that I had a booking and now I didn’t. The host hadn’t canceled; it was simply an error in the Airbnb programming. Then it was less than 24 hours and I couldn’t book with the same host because he had a 48-hour notice rule. Airbnb issued the refund, but when I asked them to help with a new booking, the guy outright laughed at me.
I could not believe how awful the customer service was. This company simply doesn’t care about people, guests or hosts. They are completely profit driven. They pretend to be a brand that cares, but their actions speak louder. I ended up booking a last minute hotel for the same price.