Complain to Airbnb about Your Privacy

I wanted to share that I emailed Aisling Hassell using her email (aisling.hassell@airbnb.com) to complain about Airbnb’s new policy of requiring guests to upload a photo of their government ID. I got a response from response@airbnb.com:

Hi [Name], a wonderful day to you! This is a community education specialist and I would be glad to assist you today. I understand that this situation is difficult, but let’s try to find a solution. I’ll make sure to exhaust all resources I have to resolve your concern.

The identification info you provide to Airbnb is governed by our Privacy Policy and transmitted using secure encryption, the same process that websites use to transmit credit card numbers. When we receive information from your driver’s license, passport, or national identity card, we store the number in an encrypted form, so you should only have to confirm your identity once.

Only authorized Airbnb employees are allowed access to your original documentation for troubleshooting or internal purposes. Our third-party databases store information according to our written instructions. If allowed under the laws of the jurisdiction where you reside, you may request that Airbnb not process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest.

If you object to such processing, Airbnb will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing, or such processing is required for the establishment, exercise, or defense of legal claims. You may exercise your rights to object just tell us.

Other Airbnb users who are concerned about their privacy could try emailing Aisling or just response@airbnb.com and then requesting to exercise their right to object to data collection. The Airbnb privacy policy also directs users to opt-out@airbnb.com.

Posted in Airbnb Guest Stories and tagged , , , , , .

3 Comments

  1. They took my license, credit card, and photo and then suspended/banned me with no explanation. When I call they say they can’t find anything. However, they state that they need to keep it for “public interest” reasons. I demanded they expunge my information as they chose to cancel our relationship. We have not transacted business for them to keep it.

  2. Hotels usually ask for photo identification and I have no problem providing it.
    The vast majority of Airbnb listings have no host present to present this info to. Just a keypad and you are in. Try imagine being a host and allowing strangers to stay. Of course they could still throw a drug fueled rager but you might have some idea who stayed.

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