Even though I did not make a reservation for an accommodation, they sent me email, stating that my reservation was completed. I called to inform them I did not make a reservation and an associate there told me that the Trust and Safety Team would contact me within 24-48 hours. They did not. Worse yet, they withdrew $444, much more than the accommodation fee. I never received an email from them on this issue, though I did get an automatic email from the Trust and Safety Team:
As Airbnb’s Trust & Safety Team, we’re always thinking of ways to help our community travel and host with more confidence. Whether you’re a first-time guest or a veteran traveler, we want your trip to go off without a hitch. Here are a few tips to help you travel safely and be a considerate guest.
1. Leave the listing how you found it. Remember to treat your host’s space with respect—it’s their home, after all.
2. Get to know your host. Communicate clearly with your host about any expectations or questions you may have.
3. Know what to expect. Review your host’s house manual and talk with your host about their space.
The Airbnb community relies on trust, and we’d love your help in strengthening that trust by remembering these guidelines. If you have questions at any point before, during, or after your trip, we’re here to help.
The Airbnb Team
They initiate problems. Even though we report the problems, they don’t know what they need to do when their clients get into problems. I contacted my lawyer.