I’ve been wrangling with Airbnb since March 13 when I canceled my reservation in Prague. On March 12, Prague went into a minimum 30-day state of emergency. That increased over time.
My reservation was from April 29 to May 2. The host refused to come off his strict cancellation policy and would not return my last 50% payment, even suggesting I request one under extenuating circumstances. I did; he still refused.
Since then I’ve spent an inordinate amount of time messaging Airbnb, dealing with front line people who have been instructed to just pass the buck and stonewall. Delta/KLM has cancelled my flight to Prague and are willingly going to fully refund me in cash, not eticket. Clearly everything around my reservation screams extenuating circumstances.
I keep reaching back to Airbnb even after they deemed my case closed. We’re talking $265 owed to me. I asked them if this amount was really worth it to Airbnb to screw with me. Apparently very much so.
Be wary and keep fighting if you’re owed money. I’ve been an Airbnb Superhost in Florida. As I stated to Airbnb, I’ve never been out to make a buck on a legitimate cancellation. It’s just unethical and dirty.