I booked an Airbnb and it stated there was a moderate cancellation policy: cancel five days prior to staying and get a full refund (minus service fees). I would never have booked it if it was strict as I was not sure if I could afford it or go as I may not have had a job lined up yet in this town. Anyway, the job and money did not work out so I cancelled the booking 11 days prior to arrival. The host said she had a strict cancellation policy and would not give me the money back. I took a screenshot of the moderate cancellation policy as it was stated on her page and she did not answer me. I called Airbnb and was on hold for an hour. It has now been four hours. I am on the phone and am trying to resolve this. The host is stating because I was staying for one month there is a strict cancellation policy; however, I did not know about this. I did not see it on the website nor did she tell me about it when we were talking through email. I was just looking at her Airbnb page and she sent me a message saying she had long-term stays but there was nothing about a strict cancellation policy. I am now talking with the bank to see if they can stop this charge from going through. I feel like I am in a nightmare.