We accepted a booking from a young college student. Our rates are based upon number of occupants. Upon restating our occupancy rules in our acceptance email, the renter became rude. She wanted to know if we had cameras in the rooms or how else would we verify occupancy? She then stated in her next email that we were rude and had bad customer service skills. Well, that did it for me. If she was going to be that rude, pushy and obnoxious there was no way I would let someone like that into one of my properties. I sent her an email stating that we were not comfortable renting to her now and that she needed to cancel her reservation. She went ballistic after that. Airbnb penalizes the renter if they want to cancel and they penalize the owners $100 if they want to cancel. So, you see, no one wants to cancel their reservation. Even after I told her that I would refund her entire amount the lady refused to cancel. I told airbnb the situation and told them I WAS UNCOMFORTABLE WITH THE GUEST they charged me $100 and said it was my fault for wanting to cancel!!! Airbnb has you by the balls. They control the money. They control the payouts. They control the security deposit. They control the contact information. You have all of the risk and they make all of the money. What a scam!!!! I never go thru this with VRBO because I am in control.