The Canadian Prime Minister closed the country’s cruise ports until July 1. All cruises until July 1 are cancelled, including ours. We were coming from the U.S. to Vancouver for one night at an Airbnb. It would have been our first time ever using Airbnb. Every other airline and hotel gave us a full refund the same day we called.
Not Airbnb: they have a COVID-19 policy until May 31 only. We were checking in June 1. Even with a ton of documentation, their “case managers” still denied us a refund because their policy is just until May 31.
The host is very difficult to work with and won’t budge on her strict policy even though we just booked it days before the shutdown in March and we’re two months away. What a selfish human being.
We have no control over this global pandemic and they have been a nightmare to deal with. We call everyday and get the runaround from customer service. Airbnb is a fraudulent company. I’m talking to a lawyer.