We had a wonderful four days in North Wales this summer. I wouldn’t want to complain only if we had been smart enough to spot what was happening during our stay and not after.
I noticed some weird itchy bites on my body after the first night of our stay. Having no experience from the past with bed bugs, I had no idea it could be that. I was sure they were the little flies that you see near mountains. I noticed a couple more bites as days passed but still had no idea. It took us about a couple weeks after our return to realise we have brought home bed bugs. The itchy bites continued to appear and once we realised what an actual nightmare it had been, we found signs on our sheets and even one tiny bed bug on our sofa bed.
Unfortunately, we were unlucky and stupid enough to not spot this during our stay, and we had no evidence or proof that the Airbnb home was infested. We have coped with this fact, but I knew I must warn the host and make sure they take immediate action, so no other guests experience this.
I messaged the host nicely (and privately), without mentioning a refund or blaming them for having us in her nasty infested house. No, I was nice and kind. I explained what happened and suggested that she inspects her house and stop letting people in until it had been professionally cleaned.
The host’s reaction was a complete shock to me. She denied that what I was saying was even possible, accused me of lying, and ultimately threatened to have me removed from the platform. She said that she had inspected the house by herself and an independent third party company and it had been confirmed that her house was bug free. Then she said she would keep an eye on her furniture and if the infestation appeared it would have been me who brought the bugs into her house.
I would never have imagined I’d find myself in such a nasty situation. We have thrown away a few months old sofa, duvets, blankets, pillows, etc, and we can’t be sure our home is bug free as apparently they are a nightmare to get rid of. After all that, the host didn’t even think to show some respect and assure us that the action would be taken. We didn’t even try to get some money back, as we had no proof, but I needed to make sure she would take action. She didn’t; she insulted us instead.
Airbnb is involved but it is day four now without any single response from them. I guess it’s a lovely tool to use when you love travel, but only if you don’t need their support. My advice to Airbnb users: please be cautious. Because you are not aware of certain things doesn’t mean you are safe from their effects. Check sofas, beds and mattresses for any signs of bed bugs before you even take your shoes off at a hotel or Airbnb home.