Bad Airbnb Host Cancels our Mexico Vacation at the Last Minute

I had a similar Airbnb Hell experience with Sofia in Tulum, Mexico. I had reserved her place for a three-week stay a full month in advance. We were so excited to have found a nice place at a reasonable rate. It was priced fairly enough that we could do some of the other fun adventures in the area. Ten days before the trip I tried to connect with Sofia to ask a few questions about the place; she did not respond. As we got closer to the departure date, and after a few more attempts to contact her, I started to worry. I contacted Airbnb and they confirmed the reservation was fine. Well, somewhere between takeoff and landing in Cancun, Sofia cancelled our reservation. She never explained why, refused to answer any questions, and never contacted me again. With only one day’s notice, we ended up having to book another Airbnb that was very nice, but twice as much money and nowhere near the beach, which meant a lot of money on taxis and not the Maya Riviera vacation we had planned for, dreamed and reserved. Because I was still on vacation, I missed the window to leave feedback on her profile on Airbnb. I suspect she got a longer stay offer or more money as it coincided with spring break in Cancun. I’m very disappointed. I spent well over $1000, more than I ever intended to, and it was not a relaxing time; it was very stressful. How can a host just cancel for no reason?

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One Comment

  1. You didn’t miss the window to leave a review. Airbnb doesn’t let you leave reviews unless you actually stay in the place. This happened to us in London. We insisted Airbnb pay for the hotel bill we incurred and they did. They should at least pay the extra amount you had to spend. Keep posting about it on their Twitter feed and on their Facebook page until they reimburse you.

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