The host was unreachable. I booked this reservation for my 21-year-old son. The host did not leave a building key and promised to let my son in by buzzing him in through his cell phone. My son was left out in the freezing cold a few days in a row because the host would not respond. He could not get into the building. We wrote to the host on Airbnb and barely got responses. He promised to leave us the building key but never did. He then claimed my son lost the key and was going to charge us for it; he never left it. This was an awful and very stressful experience. My son left the premises after just a few days because he did not have easy access to the apartment.
I am disputing the charge with my credit card company but it seems that I will have to eat this cost because Airbnb is completely unreachable. There is no email address to contact them. Their help on the site has questions and answers but no phone number. You can never speak to anyone. I used Google to search for a contact number, was on hold for over a half hour, and then hung up. No one answered if that was even the right number. Do not use Airbnb. You will be throwing away your money.