Australia Phone Number for Airbnb Customer Service

The Australian number I used for Airbnb was 0285203333. From outside of Australia it will be +61285203333. Don’t ask where I found that – my other half, The Fixer, found it; he can find anything.

I’ve not had the pain some have had going by the stories here. However, my login to my account on my phone and laptop became a total nightmare and I couldn’t get in, so I lost our New Zealand stay at the last second, and made a scramble for another stay. My login had me dropping in and out of the site/app which was hugely frustrating. I tried to sort it but couldn’t: even the techs were bewildered. Three months later I took another stab at it and it’s finally resolved.

I just wanted to give a phone number for those that want one. Maybe the Aussie number could direct harried customers to the correct country number.

Posted in Airbnb Guest Stories and tagged , , , , , .


  1. No heater unfreezing apartment in Melbourne.
    Multiple calls and texts to host and Airbnb no action for 3 days. Trying to actually talk to a “support ambassador” now but endless on hold after talking g to another support agent, what is the reason for a 2 tier service? Was supposed to call me back 3 days ago but has not, building manager supposed to come and check but did not, still waiting on phone again. Of course cannot find a ohone number on Airbnb itself.

  2. I’m in the process of trying to access the remainder of my travel credit. Hellish experience. Airbnb are nothing but thieves and their customer service is terrible

  3. Very happy with service from Airbnb Australia.
    Had to cancel because of covid lockdown. Contacted airbnb australian number explained situation,they contacted host and then rang me back to ket me know refund was approved. Money was back in paypal account within minutes. Whole process took less than 10 minutes.

    • Unfortunately most people don’t have a good experience with refunds and airbnb. Our family recently lost a 2,700 booking due to the airbnb hosts NSW states lockdown. We asked the host for alternative dates or a refund and the host refused and then airbnb didn’t help us. It’s basically stealing money from people (who have lost their booking) and then blaming it on covid. It’s completely outrageous that they get away with this.

  4. It’s a very bad experience from this company. We book to go to Queensland in Australia. We have to cancel booking because of Queensland lock down from Covid-19 2 days before our flight. we book to flight on 1st of July 2021 but when we try to refund money back from $2,850 we can refund back only $185 and very difficult to contact the host. Are they a scam? Will be only first and last time for Airbnb. i will tell all i know about this scam to all the world if i can.

  5. Same here,
    robot!!! also cannot change trip details, as in cancel.
    What a bunch of thieves….Covid in Sydney( bondi and city and public transport near where we were to stay at roseberry) for last few days so if we go there we will be made to quarantine when back in qld for 14 days with 6 of us at our cost.
    But AirBNB doesnt consider this a reasonable reason to cancel.
    They have screwed the wrong person because I will hound them till the day I die.

  6. Had a guest damage a mirror, did everything correctly and yep airbnb did there dance the Quote needs to be done on letter head. Letterhead done and they are still playing games. Now its on there side and all there carrying on I get the 30 days is up so they have closed the case. What a crock of BS totally discussed with them.

  7. This contact is totally useless. It sends a confirmation to your phone and then offer 3 Options.
    1.2. or 3. After numerous attempts I gave up as each time you get a recorded response” “SORRY I DID NOT CAPTURE YOUR RESPONSE”. Total waste of time and as a Airbnb Host disgusted by their complete disregard for customer service.

  8. Hi I had so much damage done by air bnb guests..I spent money for a professional cleaner and air bnb are making it very difficult for me to recover the costs for this. I gave them all they requested originally, e.g. invoice on business letter head with ABN and now I’ve done that they’re scrutinising the cost to clean the carpet and requesting more than the cleaner already gave me. They are not pleasant to deal with at all. Can anybody tell me how to get in touch with someone above the head of the person dealing with claims? They’re absolutley atrocious! There’s no number for them and they only communicate via email. Their English and grammar is horrible and they do not read the information you’ve given them. Please help.

    • Hi LJL … its a shame that as a host you have experienced these issues and from my experience, as a guest, it only proves that they (Air BnB) are a corporate recidivist that has little or no concern for those they claim to represent or serve.
      I have an active claim against me for damaging a chair which was reported damaged after my stay. The chair they claimed I damaged had the lining torn from the frame and appears to have been damaged for some period (prior) .. no problems just claim fair wear and tear against the guest seems the attitude. Deliberate damage on the other hand should be paid for and I’m all for it – I own and rent houses so I get it, but I don’t get the attitude of the Air BnB corporation after the host said that I was not liable. Somewhere in the middle Air BnB have turned off the headphones and are singing their own tune. That comes at a cost to both the Host and Air BnB because people vote with their feet. Choose another property manager and check their credentials prior . They can be just as damaging if not more that your guest. Good luck AFC (Australia)

  9. THANK YOU for this number – any chance anyone can provide a set of terms and conditions for hosting? I am not good with computers… we live in a small country town, cows across the road, it’s quiet and peaceful… until airbnb arrived next door. I just want an airbnb host perspective, (without abuse from a host who is unwilling to listen), so i know where I stand. I am sorry to pester – hoping you can help an old-ish lady. thank you.

    • Hi Leanne,

      Your best bet is to call the Airbnb support number, explain to the support worker the information that you need and they will email you a link to the information online.

      It is quite extensive & may be difficult to read through. You don’t have to worry, in my experience if you have a good host hosting then they will be doing all the right things.

      If they are not then call Airbnb to let them know of the problem, best to do it when it is happening and take videos or pics & Airbnb will act quickly.

      Just today Airbnb cancelled a guest that had been abusive to another guest but I had video from the guest & a police report. They acted quickly.

      In my 8 years of being an Airbnb host I have nothing but good things to say about Airbnb.

      As hosts we deal with all sorts of people just as we do in the community at large, some will be great, others will be difficult. A good host will have systems in place to deal with this.

      Cheers Rosanne

  10. I just called the 02 number – thanks for posting this.
    I was connected with the customer service operator within about 1 min of calling and going through the options. She gave me all the information I needed about a guest booking who had not checked in when he arrived (so neither of us knew if the payment for the night would go ahead).
    Very friendly and efficient. Cannot complain on this service

  11. Just used this number re my account being scammed to set up additional listings with my details.
    Could not get this info from airbnb – how bad is that

  12. Thank You for publishing the ph number of Airbnb Aust.
    We had guests booked Sat night, had a party, damaged legs off furniture, hole in wall, Halloween make up stained linen, big mess.
    Checked out 1st, later that day (don’t know how) cancelled the booking maintaining they weren’t there & got a refund from Airbnb.
    They signed the guestbook, phone numbers on our WiFi history & we have photos of there car parked in our property.
    I raised a resolution & followed it up with a call to that number. I got through to an operator within 2 mins who was very helpful, reversed the cancellation & accelerated the resolution.
    Fingers crossed they back me.

  13. This is the number I use and always link up, May have to wait longer covid era. They do answer eventually.

    Calibre of some guests not good often.
    After a deal and often dont regard rules.

  14. Airbnb Terrible people to deal with. Unable to use our Hosts site to block out dates, getting abused by guests, all because Airbnb cant be bothered helping anyone except lining their pockets, Never use them criminals at best

  15. I appear to have a scam hiding in airbnb sites the time requested was confirmed for june and I payed by credit ( confirmed then a request for photo ID which would provide adequate infor for identity fraud,,,,I managed to find the owners phone number (mobile ) contacted her to find there was no availability and shealways vets the booking before it is accepted

    • The number you listed here in Australia is the number I’ve tried unsuccessfully to get any help from. They direct you to a robotic typed link chat which is useless. They leave you high and dry. It used to be that you could talk to someone. Very very frustrated. Still waiting for a payout

      • I just called them. the robot voice just guides you to the right department. Then a real person answers after a short wait period and helps you from there.

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