The Airbnb website says if your travel is before May 31 you are entitled to a full refund. However, when I tried to do my cancellation it charged me the cleaning fee. I have sent repeated messages to our host and she has not responded to what kind of documentation is required for a refund.
I would think that with a worldwide pandemic and stay at home orders everywhere that further documentation would not be necessary but I cannot get a response and I have not received any confirmation of the cancellation or the refund.
This booking was for 11 days in the UK so it is a lot of money I am out if they do not follow through. If they fail to refund, I am hoping the attorney general will take action to ensure we are not cheated out of this refund.