Airbnb thinks a crappy appartment is suitable for rent

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We arrived in Roma at the beginning of August after renting an Airbnb apartment called “Slice of Heaven” (https://fr.airbnb.ca/rooms/7335934). The apartment was so crappy that we made the decision not to stay. We took pictures of the main defects, stopped the leaking air conditioning and left. We left because: – The air conditioning was not working properly. The host explained that it was due to the extreme heat. As a consequence it was dribbling and two cups were put on the floor to receive the leaks. We were asked to make sure that these recipients stay on the floor to avoid damages. – The walls were damaged on several places, not only due to previous dribbling of the air conditioning, but also caused by previous patches of painting on many parts of the walls and the ceiling. – The ceiling of the bathroom and of the master bedroom had obvious traces of moisture. – There were oil spots on the floor of the terrace. – The speakers shown on the Airbnb website pictures did not work. When we asked the host about them, he told us that they were broken and that he should get rid of them. When asked to review the case, Airbnb told us that we were wrong to leave, and made us pay for one night. After I insisted, they refunded us entirely with Airbnb coupons. Airbnb thus thinks that an apartment with moisture and leaking air-conditioning is suitable for rent. More generally, once a reservation based on the nice Airbnb pictures is done, there is nothing guests can do, even if the pictures are a fraud. The pictures we took in the appartment and the pictures advertised on Airbnb website have nothing in common. We wrote a very negative comment to the host. After one week, the comment had disappeared because Airbnb removed it. It is clear that Airbnb does not care about what kind of apartment guests are actually renting.

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