My Airbnb profile has been hacked and the company seems unable to help. The hacker cancelled an impending stay causing myself and the host great inconvenience. Unable to access my account, I was therefore unable to contact the host and had to do so through a circuitous route, via a friend’s account. Airbnb has been very difficult to contact by phone and when I have gotten through have been very non-specific in their responses. They prefer to use bland corporate speak talking about trusted communities and valued members which means very little if not accompanied by action. As it stands my account with four years’ worth of good reviews is gone. I am getting emails from Airbnb addressing me by a different name and asking me to review somewhere I haven’t stayed. Their cyber security clearly leaves a lot to be desired and their customer support seems nonexistent.
Something similar happened to me yesterday on March 7. My account was hacked. They changed my phone number, email address, and name, so I no longer have control over it. Just canceled my visa, and still dealing with airbnb’s trust and safety team. I have been very careful with all of my security information. No one has hoaxed into providing information. The account was simply hacked. Easy for David Aaron to blame victim as gullible. You are no help.
Or you got hoaxed into providing your log in details. Airbnb platform security is excellent they just can’t control other people’s gullibility.