My Airbnb profile has been hacked and the company seems unable to help. The hacker cancelled an impending stay causing myself and the host great inconvenience. Unable to access my account, I was therefore unable to contact the host and had to do so through a circuitous route, via a friend’s account. Airbnb has been very difficult to contact by phone and when I have gotten through have been very non-specific in their responses. They prefer to use bland corporate speak talking about trusted communities and valued members which means very little if not accompanied by action. As it stands my account with four years’ worth of good reviews is gone. I am getting emails from Airbnb addressing me by a different name and asking me to review somewhere I haven’t stayed. Their cyber security clearly leaves a lot to be desired and their customer support seems nonexistent.